Lorraine Joyce Jones

• Stocked shelves and organized merchandise displays for easy retrieval.
• Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.

Transurban Sydney Account

• Process order & cancelling order for tags
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Johnson Controls Tyco Account May 2021-June 2023

• Emergency operator dispatcher and creating ticket to dispatched technician.

Norton Lifelock Account Nov 2019- April2021

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Supported Quality Assurance initiatives by conducting timely and accurate visual inspections as part of a larger auditing process.