Lorraine Rosado
Teaneck,NJ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
New Life Nutritional Center
New York, NY
03.2022 - Current
- Created reports on customer feedback, complaints, and suggestions for management review.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Provided exceptional customer service to ensure customer satisfaction.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Education
Bachelor of Arts - Theatre
Rutgers University
Newark, NJ05-2020
Skills
- Filing System Organization
- Research and Analytical Skills
- Strong Verbal and Written Communication Skills
- Problem-Solving
- Learning Management Systems
- Search Engine Optimization
- Sales Analysis
- Negotiation
Languages
Spanish
Professional
Timeline
Customer Service Manager
New Life Nutritional Center
03.2022 - Current
Bachelor of Arts - Theatre
Rutgers University
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