Lorre Harris

• Reduced move-in delays by proactively addressing potential issues and collaborating with maintenance teams.
• Educated new tenants on community rules and regulations, ensuring smooth integration into the community environment upon moving in.
• Facilitated smooth transitions between outgoing and incoming residents by efficiently coordinating move-out inspections and necessary unit preparations.
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales.
• Maximized revenue opportunities by identifying upselling possibilities during initial interactions with prospective tenants.
• Assist with CRM workflows, manage data, and reports on prospect outreach.
• Supported Sales Directors team in achieving occupancy goals through effective coordination of unit turnovers and prompt response to inquiries from prospective tenants.
• Provided exceptional customer service by addressing resident concerns promptly and effectively during their move-in period.
• Coordinated with external vendors for services such as cleaning and utilities setup, expediting the move-in process for residents.
• Assisted in marketing efforts for vacant units, resulting in higher occupancy rates and reduced turnover time.
• Conducted thorough pre-move inspections to identify necessary repairs or improvements before resident move-ins.
• Established strong relationships with local moving companies, therapy companies and home health agency benefits while maintaining high-quality service standards.
• Improved communication between residents and property management, fostering positive relationships from the start of the tenancy.
• Enhanced resident satisfaction by providing personalized assistance during the move-in transition.
• Coordinated tour appointments to show marketed properties.
• Planned special events such as lunch and Learn, wine down and brews and barbeque.
• Streamlined the move-in process by coordinating with various departments and ensuring timely completion of tasks.
• Assisted in developing and implementing resident orientation programs, creating a welcoming environment for new tenants.
• Managed 40 incoming calls from new prospects,new residents, emails and faxes from Physician offices.

• Exercise professional confidentiality of information and communication of the Executive Director
• Managed over 100 notifications or flyers distributed to residents
• Attend meetings as required
• Serve as MOD
• Prepare and review schedules for the weekend coverage to see that weekends are covered
• Respond promptly to resident and visitor needs
• Responds to request for service and assistance
• Assist with the preparation of information, forms, and notices for internal and external communication and distribution with facility-wide fire drills
• Assist with special functions
• Order and maintain supplies and arranges for equipment maintenance
• Ability to use Microsoft Windows, including Word, Excel, and MS Publisher
• Have a pleasant attitude with coworkers, guests, and residents.
• Used software to coordinate meetings, appointments, and tasks for senior executives
• Handled confidential and sensitive information with discretion and tact
• Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review
• Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations
• Screened calls and emails and initiated actions to respond or direct messages for managers
• Facilitated training and onboarding for incoming office staff
• Conducted research and analyzed data to provide detailed reports on various business topics
• Documented and distributed meeting notes to identify, analyze, and improve workflows
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
• Wrote and enforced administrative procedure plans to reduce errors and prevent process delays
• Implemented updated policies and practices for organization and monitored effect
• Organized and updated schedules for executives
• Offered assistance, collaboration and clerical support to auditors throughout entire review process
• Answered high volume of phone calls and email inquiries
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data
• Processed travel expenses and reimbursements for executive team and senior management group

• Organize and prioritize large volumes of information and calls
• Work with the development of a new electronic Quality Management System (eQMS Proprietary System)
• Assigned as the administrator of eQMS
• Scan all work-related documents into eQMS
• Completed stability pulls for lab testing
• Assist in yearly audits, gathering all documents requested by auditors
• Escort guest vendors to assigned repair products
• Assist with25 incoming customer calls
• Complete customer feedback reports
• Work jointly with Regulatory Affairs
• Type minutes from meetings as requested
• Ensure the team at the second facility has the tools needed
• Maintain and organize the Document Library that houses controlled documents
• Support the Quality Director with any requests
• Complete and maintain stability reports for the laboratory team.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
• Assisted with independent internal and external audits

• Schedules and organizes complex activities such as meetings, travel, conferences, and department activities for all members of the department
• Organizes and prioritizes large volumes of information and calls
• Set up new employees with vending accounts and work closely with vending companies.
• Sorts and distributes mail
• Opens mail, drafts written responses, or replies by phone or email when necessary
• Work with accounts payable activities to include copying check requests and sending to accounts payable travel reimbursement, documenting corporate credit card expenses to corporate finance
• Set up new employees with key fobs using Data Network System
• Create FedEx and UPS labels for an overnight service pick-up
• Orders supplies for the entire facility
• Stock breakroom with coffee, tea, and hot chocolate
• Assist Human Resources with bulletin documentation and employee folders
• Keep up the appearance of the front lobby and area behind the front desk
• Type minutes from meetings as requested
• Ensure lobby visitors sign in and are directed to the proper staff
• Data entry, Microsoft Word, Excel

Receives and processes return requests from various retail stores and clients

• Researches approve and processes return orders received via phone, email, and /or fax
• Keeps and maintains records of work completed
• Credit and Debit accounts
• Track orders via FedEx and UPS
• Demonstrate a high degree of professionalism in communication, attitude, and teamwork with customers, peers, and management.

• LEGACY, OLIVE BRANCH
• Answered an average of 40 calls per day by addressing customer inquiries, solving problems, and providing new product information
• Provided elevated customer experience to generate a loyal clientele
• Investigated and resolved customers’ inquiries and complaints in a timely and empathetic manner
• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
• Tracked customer service cases and updated service software with customer information
• Followed up with customers about resolved issues to maintain high standards of customer service

• Managed all aspects of global tracking and tracing of inquiries and complaints
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
• Accurately documented, researched, and resolved customer service issues
• Answered constant flow of customer calls with up to 45 calls in queue per minute
• Prepared and completed international documents for customs clearance
• Acted professionally and patiently when addressing negative customer feedback.
• Strengthened communication skills through regular interactions with others
• Proved successful working within tight deadlines and a fast-paced environment
• Proven ability to develop and implement creative solutions to complex problems
• Delivered services to customer locations within specific timeframes
• Paid attention to detail while completing assignments
• Maintained detailed customer interactions and transactions records, ensuring accurate documentation and follow-up.