Summary
Overview
Work History
Education
Skills
Accomplishments
Voice over talent
Work Availability
Timeline
Babysitter

Lorre Harris

Olive Branch,MS

Summary

Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office Suite and office communications equipment operations.

Overview

26
26
years of professional experience

Work History

Move-In Coordinator

Grace Management Inc.
08.2023 - Current
  • Reduced move-in delays by proactively addressing potential issues and collaborating with maintenance teams.
  • Educated new tenants on community rules and regulations, ensuring smooth integration into the community environment upon movein.
  • Facilitated smooth transitions between outgoing and incoming residents by efficiently coordinating move-out inspections and necessary unit preparations.
  • Collaborated with leasing agents to facilitate seamless transitions for new tenants, improving overall customer experience.
  • Maximized revenue opportunities by identifying upselling possibilities during initial interactions with prospective tenants.
  • Ensured compliance with all applicable regulations, keeping accurate documentation of required paperwork for each new tenant.
  • Supported property management team in achieving occupancy goals through effective coordination of unit turnovers and prompt response to inquiries from prospective tenants.
  • Provided exceptional customer service by addressing resident concerns promptly and effectively during their move-in period.
  • Coordinated with external vendors for services such as cleaning and utilities setup, expediting the move-in process for residents.
  • Assisted in marketing efforts for vacant units, resulting in higher occupancy rates and reduced turnover time.
  • Conducted thorough pre-move inspections to identify any necessary repairs or improvements before resident moveins.
  • Established strong relationships with local moving companies, negotiating preferred rates for residents'' benefit while maintaining high-quality service standards.
  • Improved communication between residents and property management, fostering positive relationships from the start of tenancy.
  • Enhanced resident satisfaction by providing personalized assistance during the move-in transition.
  • Coordinated appointments to show marketed properties.
  • Planned special events such as lotteries, dedications and project tours.
  • Streamlined the move-in process by coordinating with various departments and ensuring timely completion of tasks.
  • Assisted in the development and implementation of resident orientation programs, creating a welcoming environment for new tenants.

Executive Administrative ASSISTANT

Kirby Pines
07.2022 - Current
  • Exercise professional confidentiality of information and communication of the Executive Director
  • Managed over 100 notifications or flyers distributed to residents
  • Attend meetings as required
  • Serve as MOD
  • Prepare and review schedules for the weekend coverage to see that weekends are covered
  • Respond promptly to resident and visitor needs
  • Responds to request for service and assistance
  • Assist with the preparation of information, forms, and notices for internal and external communication and distribution with facility-wide fire drills
  • Assist with special functions
  • Order and maintain supplies and arranges for equipment maintenance
  • Ability to use Microsoft Windows, including Word, Excel, and MS Publisher
  • Have a pleasant attitude with coworkers, guests, and residents.
  • Used software to coordinate meetings, appointments, and tasks for senior executives
  • Handled confidential and sensitive information with discretion and tact
  • Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review
  • Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations
  • Screened calls and emails and initiated actions to respond or direct messages for managers
  • Facilitated training and onboarding for incoming office staff
  • Conducted research and analyzed data to provide detailed reports on various business topics
  • Documented and distributed meeting notes to identify, analyze, and improve workflows
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
  • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays
  • Implemented updated policies and practices for organization and monitored effect
  • Organized and updated schedules for executives
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process
  • Answered high volume of phone calls and email inquiries
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Processed travel expenses and reimbursements for executive team and senior management group

Quality Administrative ASSISTANT

Natureplex LLC
08.2020 - 07.2022
  • Organize and prioritize large volumes of information and calls
  • Work with the development of a new electronic Quality Management System (eQMS Proprietary System)
  • Assigned as the administrator of eQMS
  • Scan all work-related documents into eQMS
  • Completed stability pulls for lab testing
  • Assist in yearly audits, gathering all documents requested by auditors
  • Escort guest vendors to assigned repair products
  • Assist with incoming customer calls
  • Complete customer feedback reports
  • Work jointly with Regulatory Affairs
  • Type minutes from meetings as requested
  • Ensure the team at the second facility has the tools needed
  • Maintain and organizes the Document Library that houses controlled documents
  • Support the Quality Director with any requests
  • Complete and maintain stability reports for the laboratory team.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Assisted with independent internal and external audits

Administration ASSISTANT

Golden Bolt LLC
02.2019 - 03.2020
  • Schedules and organizes complex activities such as meetings, travel, conferences, and department activities for all members of the department
  • Organizes and prioritizes large volumes of information and calls
  • Set up new employees with vending accounts and work closely with vending companies.
  • Sorts and distributes mail
  • Opens mail, drafts written responses, or replies by phone or email when necessary
  • Work with accounts payable activities to include copying check requests and sending to accounts payable travel reimbursement, documenting corporate credit card expenses to corporate finance
  • Set up new employees with key fobs using Data Network System
  • Create FedEx and UPS labels for an overnight service pick-up
  • Orders supplies for the entire facility
  • Stock breakroom with coffee, tea, and hot chocolate
  • Assist Human Resources with bulletin documentation and employee folders
  • Keep up the appearance of the front lobby and area behind the front desk
  • Type minutes from meetings as requested
  • Ensure lobby visitors sign in and are directed to the proper staff
  • Data entry, Microsoft Word, Excel

CUSTOMER SERVICE

RETURN REP
09.2015 - 07.2018
  • BYHALIA
  • Receives and processes return requests from various retail stores and clients
  • Researches approve and processes return orders received via phone, email, and /or fax
  • Keeps and maintains records of work completed
  • Credit and Debit accounts
  • Track orders via FedEx and UPS
  • Demonstrate a high degree of professionalism in communication, attitude, and teamwork with customers, peers, and management.

CUSTOMER SERVICE

RETURN REP
10.2014 - 08.2015
  • LEGACY, OLIVE BRANCH
  • Answered an average of 40 calls per day by addressing customer inquiries, solving problems, and providing new product information
  • Provided elevated customer experience to generate a loyal clientele
  • Investigated and resolved customers’ inquiries and complaints in a timely and empathetic manner
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Tracked customer service cases and updated service software with customer information
  • Followed up with customers about resolved issues to maintain high standards of customer service

SR INTERNATIONAL CUSTOMER SERVICE REP

FEDEX
09.1998 - 04.2014
  • Managed all aspects of global tracking and tracing of inquiries and complaints
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
  • Accurately documented, researched, and resolved customer service issues
  • Answered constant flow of customer calls with up to 45 calls in queue per minute
  • Prepared and completed international documents for customs clearance
  • Acted professionally and patiently when addressing negative customer feedback.
  • Strengthened communication skills through regular interactions with others
  • Proved successful working within tight deadlines and a fast-paced environment
  • Proven ability to develop and implement creative solutions to complex problems
  • Delivered services to customer locations within specific timeframes
  • Paid attention to detail while completing assignments

Education

No Degree - Interior Design

Southwest Tennessee Community College
Memphis, TN
05.1983

University of Memphis
Memphis, TN
05.1982

Overton High School
Memphis, TN
05.1981

Skills

  • Communication, Self-motivation, Adaptability, Reliable, Punctual, Microsoft word Excel, WMS, Lotus Notes, SAP, Hard -working, Organized, Conflict Resolution and Team player, 10-key, Typing
  • Office Supplies and Inventory
  • Informational Packets
  • Microsoft Office
  • Excellent Customer Service
  • Meeting Minutes
  • Correspondence and Memos
  • Maintain Filing Systems
  • Administrative Policies
  • Documentation
  • Furniture Coordination
  • Move-In Scheduling

Accomplishments

  • I received a Bravo Zulu award for going above and beyond with customer service skills.
  • received customer compliment letters assisting customers with retrieving their goods out of Customs for delivery.
  • Saved FedEx thousand's of dollars in finding lost items in the Overgoods department and making the customer overjoyed with getting their merchandise back.
  • Planned meetings for United Way volunteers, lunches and special trips for groups of 10+ employees.

Voice over talent

I am an auditory performer who lends my voice to commercials, video and learning courses.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Move-In Coordinator

Grace Management Inc.
08.2023 - Current

Executive Administrative ASSISTANT

Kirby Pines
07.2022 - Current

Quality Administrative ASSISTANT

Natureplex LLC
08.2020 - 07.2022

Administration ASSISTANT

Golden Bolt LLC
02.2019 - 03.2020

CUSTOMER SERVICE

RETURN REP
09.2015 - 07.2018

CUSTOMER SERVICE

RETURN REP
10.2014 - 08.2015

SR INTERNATIONAL CUSTOMER SERVICE REP

FEDEX
09.1998 - 04.2014

University of Memphis

Overton High School

No Degree - Interior Design

Southwest Tennessee Community College

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Lorre Harris