Lorreina Contreras
Loma Linda,CA
Summary
Highly experienced costumer service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
10
10
years of professional experience
Work History
Designer
Closet Factory
04.2024 - 08.2024
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
Sales Associate
Ashley Furniture Homestore
02.2022 - 10.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
Service Desk Associate
Eos fitness
10.2019 - 01.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Managing over 50 phone calls per day, responded to customer inquiries and transferred calls to appropriate staff members
- Confirmed transaction data by verifying name and payment information and clearly communicating costs and fees to members
- Coordinated and provided members with survey for feedbacks to improve company efficiency of service
- Build relationships with members to assist in exceeding renewal goals
Sales Associate
Ashley Furniture HomeStore
02.2019 - 01.2020
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Drove sales of 15% and up-sell products by applying proactive nature, knowledge of customer preferences and active listening skills
BARTENDER SERVER
Shogun Restaurant
07.2018 - 02.2019
- Served alcoholic and non-alcoholic beverages along with bar food to over 60 costumers daily
- Reviewed identification in adherence with state and federal laws for serving alcohol
- Communicated with guests to record orders and assess needs
- Established and maintained positive work environment
- Maintained cleanliness and organized bar area, including bar tables and chairs
STORE ASSOCIATE
Aldi Grocery Market
01.2015 - 07.2018
- Helped drive sales goals and achieve monthly quotas
- Cultivated customer-focused shopping environment by greeting and responding to all customers in friendly manner
- Resolved all customer complaints in effective professional manner while prioritizing customer satisfaction
- Processed cash and credit payments rapidly and accurately
- Educated customers about certain brand's to incite excitement about company's mission and values
Education
Associate of Arts - Biblical Studies
The Rock Bible College
2016
Associate of Arts - General Studies
Riverside City College
Riverside, CA09.2007
Skills
- Excellent communication skills
- Motivated team player
- Customer service-oriented
- Outstanding interpersonal skills
- Sales experience
- Basic administrative knowledge
- Professional demeanor
- Multi-tasking strength
Timeline
Designer
Closet Factory
04.2024 - 08.2024
Sales Associate
Ashley Furniture Homestore
02.2022 - 10.2022
Service Desk Associate
Eos fitness
10.2019 - 01.2022
Sales Associate
Ashley Furniture HomeStore
02.2019 - 01.2020
BARTENDER SERVER
Shogun Restaurant
07.2018 - 02.2019
STORE ASSOCIATE
Aldi Grocery Market
01.2015 - 07.2018
Associate of Arts - Biblical Studies
The Rock Bible College
Associate of Arts - General Studies
Riverside City College
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