Lorren Herrera
The Bronx,NY
Summary
To secure a challenging position in an organization to expand my learning, knowledge, and skills. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
14
14
years of professional experience
Work History
Bilingual Resident Advisor
DHS
10.2023 - 03.2024
- Developed strong relationships with residents, fostering supportive and inclusive living community.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Educated residents on university policies, promoting responsible behavior within the residence hall community.
- Monitored building security by conducting routine rounds throughout facility.
- Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Supported personal needs of residents dealing with diverse conditions.
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Served as an approachable liaison between residents and housing administration staff regarding any concerns or suggestions.
- Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.
- Improved community engagement through the organization of social events and activities for residents.
- Assisted in the development of residence policies, contributing to a safe and positive community atmosphere.
Administration Assistant
Docgo
01.2023 - 08.2023
- Greet guest, Patient client and staff members at our designated sites
- Register guests into our computer system
- Distributed meals, personal hygiene items and other necessary
- Scan the QR code on the guests badge as they enter and leave the facility and bring any flagged guests in timely manner
Fitting Room Associate
T.J.Max
11.2021 - 06.2022
- Responsible for counting clothes coming in and out of fitting room and distributing tag numbers
- Kept area organized and clean
- Categorized and rehanged items to be returned to the sales floor
- Responsible for returning all clothes left in the fitting rooms to the proper sales floor displays
- Monitored area for shoplifting and alert loss prevention when necessary
- Gave good customer service and contacted manager on duty when appropriate
Staff
Marshalls
09.2019 - 03.2020
- Operated cash register at check out, and other related cashier duties
- Ability to memorize accurately product codes to enhance customer service at the register
- Assisted Scan Coordinator to test price integrity of products in the store
- Balanced cash drawers, prepared store deposits, completed necessary paperwork for closing
- Maintained a clean and safe work area for both customers and coworkers
- Responsible for counting clothes coming in and out of fitting room and distributing tag numbers
Cashier
T.J. Max
05.2016 - 12.2018
- Operated cash register at check out, and other related cashier duties
- Ability to memorize accurately product codes to enhance customer service at the register
- Assisted Scan Coordinator to test price integrity of products in the store
- Balanced cash drawers, prepared store deposits, completed necessary paperwork for closing
- Worked with management to ensure and provide the highest customer service to clients
- Maintained a clean and safe work area for both customers and coworkers
Cashier
Key Food
01.2014 - 05.2014
- Use cash register to total customers' orders
- Received payment from customers by cash and credit cards
- Categorize price of goods using calculators, cash registers, or optical price scanners
- Calculate total payments received and reconcile with sum of sales
- Resolved customer complaints if required
- Maintained sanitized checkout areas of grocery store
- Weigh items sold to verify prices
Receptionist
GRCC Top Opportunities
06.2010 - 12.2013
- Answered and direct phone calls in a polite and friendly manner
- Welcome visitors in a warm and friendly manner and answer any questions visitors have
- Maintained reception area and all common areas in a clean and tidy manner at all times
- Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
- Keep detailed and accurate records of visitor requests and of calls received
- Received deliveries; sort and distribute incoming mail
- Maintained the general office filing system
Education
GED -
Hostos Community College
The Bronx, NY09.2020
Skills
- Teamwork
- Adaptability
- Punctual and Responsible
- Excellent Customer service Skills
- Determined and Persistent
- Bilingual Spanish
Timeline
Bilingual Resident Advisor
DHS
10.2023 - 03.2024
Administration Assistant
Docgo
01.2023 - 08.2023
Fitting Room Associate
T.J.Max
11.2021 - 06.2022
Staff
Marshalls
09.2019 - 03.2020
Cashier
T.J. Max
05.2016 - 12.2018
Cashier
Key Food
01.2014 - 05.2014
Receptionist
GRCC Top Opportunities
06.2010 - 12.2013
GED -
Hostos Community College
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