Lorren Pausch
Farmington Hills,MI
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Beechview Swim and Tennis Club
05.2019 - Current
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues and staffing needs to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Collaborated with board members to develop strategies that support overall company objectives.
- Oversaw inventory management activities including ordering supplies as needed.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Assistant Admin/Bookkeeper
Heller & Assoicates
01.2025 - Current
- Maintained accurate financial records using QuickBooks and Excel for efficient reporting.
- Processed invoices and managed accounts payable/receivable to ensure timely payments.
- Reconciled bank statements monthly, identifying discrepancies and ensuring accuracy in financial reports.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Assistant Coach
North Farmington High School
07.2025 - Current
- Developed comprehensive training programs to enhance athlete performance and skill development.
- Collaborated with head coach to design practice schedules that optimize team growth and preparation.
- Mentored student-athletes in personal development, fostering resilience and teamwork skills.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
Assistant Coach
Oakland Community College
06.2023 - 11.2024
- Conducted practice sessions and provided instruction to players on technique, strategy, and performance.
- Provided feedback to athletes on their performances in practices and competitions.
- Developed scouting reports and game plans for upcoming opponents.
- Analyzed video footage to identify areas of improvement for individual players or the entire squad.
- Organized team activities such as charity events, team dinners, and awards ceremonies.
- Monitored academic progress of student-athletes to ensure compliance with NCAA rules.
- Assisted head coach in making decisions related to personnel moves such as recruiting, player selection.
- Collaborated with strength and conditioning coaches on physical conditioning programs for players.
Front Desk Receptionist
Franklin Athletic Club
11.2023 - 08.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
Associate of Arts -
Oakland Community College
Bloomfield Hills, MI05-2023
Skills
- Customer Service
- Basic accounting
- Conflict Management
- Staff Management
- Effective Planning
- Work Prioritization
- Team motivation
- Player evaluations
- Team bonding
- Motivational skills
- Physically fit
- Verbal communication
Certification
- First Aid, CPR, and AED Certification - American Red Cross.
Timeline
Assistant Coach
North Farmington High School
07.2025 - Current
Assistant Admin/Bookkeeper
Heller & Assoicates
01.2025 - Current
Front Desk Receptionist
Franklin Athletic Club
11.2023 - 08.2024
Assistant Coach
Oakland Community College
06.2023 - 11.2024
Operations Manager
Beechview Swim and Tennis Club
05.2019 - Current
Associate of Arts -
Oakland Community College
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