Lorren Thomas
Saint Louis,Missouri
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Housekeeping Attendant
Clayton Plaza Hotel
07.2021 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Polished fixtures to achieve professional shine and appearance.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
Dining Service Associate
Lutheran Senior Services, Inc.
10.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Unloaded, loaded and stocked merchandise.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
Sales Associate
Bath And Body Works, Limited Brands
03.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
University City Sr. High School
University City, MO05.2021
Skills
- Commercial Cleaning
- Team Support and Collaboration
- Hospitality Management
- Guest Relations
Timeline
Dining Service Associate
Lutheran Senior Services, Inc.
10.2022 - 03.2023
Housekeeping Attendant
Clayton Plaza Hotel
07.2021 - Current
Sales Associate
Bath And Body Works, Limited Brands
03.2021 - 07.2021
High School Diploma -
University City Sr. High School
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