Lorren Wilson
Summary
Experienced and educated professional seeking a management position to make a meaningful impact on organizational success. Committed to utilizing skills and knowledge to drive positive outcomes and contribute to team growth. Excited about applying expertise in a dynamic and collaborative environment that values innovation and excellence.
Overview
2025
2025
years of professional experience
Work History
Customer Service/Technical Support
Inovalon
- Assisted Primary Care Physicians with completing assessments on patients when their Health Insurance is requesting additional documentation to add to their medical note records
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
Medical Customer Service Agent
Logisticare
- Perform all gatekeeping functions related to eligibility verifications for members; obtain authorizations from insurance or medical groups for patient transportation to dialysis, chemotherapy, doctor appointments, discharges and acute to acute transports; document and resolve complaint issues
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Collections Agent
Shellpoint Mortgage Servicing
08.2020 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Customer Service Agent
Bank Of America
12.2016 - 04.2017
- Assisting clients with their credit card accounts, such as processing credit line increases, explaining interest, making sure they have clear understanding of fees
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Education
Associates - Liberal Arts
Gateway Community College
High School -
Pinnacle Charter High School
01.2011
Experience
- Strong desire to work within a team oriented environment with high level of collaboration and teamwork
- 6+ yrs of previous experience within a customer service experience
- Proficient in Windows-based computer programs (Word, Excel & Power Points) with excellent navigation skills
- Dependable and punctual in assigned work schedule
Timeline
Collections Agent
Shellpoint Mortgage Servicing
08.2020 - Current
Customer Service Agent
Bank Of America
12.2016 - 04.2017
High School -
Pinnacle Charter High School
Customer Service/Technical Support
Inovalon
Medical Customer Service Agent
Logisticare
Associates - Liberal Arts
Gateway Community College
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