Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorretta Ferguson

Troutdale,United States

Summary

Professional with extensive experience in customer service and support, specializing in conflict resolution and effective communication. Proven track record of enhancing customer satisfaction and loyalty through strategic problem-solving. Strong team player, adaptable to dynamic environments, consistently delivering results through efficient service. Recognized for reliability and a proactive approach to achieving organizational objectives.

Overview

25
25
years of professional experience

Work History

Packer Associate

Amazon
10.2024 - Current
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.

Independent Contractor

Amazon, InstaCart, UberEats
12.2022 - 10.2024
  • Coordinated safe and efficient delivery of packages to customers, maintaining high standards.
    Provided comprehensive grocery shopping and delivery services tailored to individual customer needs.
    Picked up and delivered prepared meals from local restaurants, ensuring quality service.
    Engaged with multiple platforms for streamlined delivery processes.
    Leveraged GPS technology to ensure precise and timely deliveries.
    Fostered positive customer interactions to strengthen relationships and improve experiences.

Server/Supervisor/Trainer

Shari's Cafe and Pies
08.2016 - 11.2022
  • Ensured accurate recording of customer orders while promoting additional menu items for profit growth.
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
  • Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.

Dispatcher

Charter Communications
10.2006 - 02.2010
  • Facilitated technician assistance during customer service calls, addressing equipment issues promptly.
  • Updated quota information in the database to streamline operations.
  • Partnered with local offices to guarantee sufficient availability for service calls.

Server

Elmer’s Restaurant
11.2002 - 11.2003
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Manager

Cash Stop
09.2000 - 09.2002
  • Supervised a team of 3 professionals, enhancing team performance.
  • Maintained up-to-date and accurate information in computer systems.
  • Reorganized billing and invoice data for improved tracking.
    Implemented a new filing system, significantly reducing paperwork processing time.
  • Evaluated customer needs and addressed questions efficiently.
  • Handled all cash deposits and collections with precision.

Leasing Agent

Meadow Wood Apartments
03.2000 - 09.2000
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.

Education

Associate of Arts - General Studies

Mt Hood Community College
Gresham, Oregon
01.2016

Skills

  • Workplace cleanliness
  • Adaptable to change
  • Cash handling
  • Strong work ethic
  • Time management
  • Deadline-driven mindset
  • Team leadership
  • Fair housing policies
  • Customer service
  • Strong communication skills
  • Fast typing speed
  • Document scanning

Languages

American Sign Language

Timeline

Packer Associate

Amazon
10.2024 - Current

Independent Contractor

Amazon, InstaCart, UberEats
12.2022 - 10.2024

Server/Supervisor/Trainer

Shari's Cafe and Pies
08.2016 - 11.2022

Dispatcher

Charter Communications
10.2006 - 02.2010

Server

Elmer’s Restaurant
11.2002 - 11.2003

Manager

Cash Stop
09.2000 - 09.2002

Leasing Agent

Meadow Wood Apartments
03.2000 - 09.2000

Associate of Arts - General Studies

Mt Hood Community College

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Lorretta Ferguson