Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorretta Ferguson

Summary

Customer service expert skilled in managing high-volume tasks while maintaining quality standards. Experienced in coordinating timely deliveries and cultivating relationships that boost customer satisfaction. Adept at resolving issues efficiently, contributing to a positive experience for clients and colleagues alike.

Overview

20
20
years of professional experience

Work History

Packer Associate

Amazon
09.2024 - Current
  • Completed high-volume packing assignments while ensuring strict quality standards were met.
  • Inspected products for defects prior to packaging, enhancing overall quality control.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Prepared packages for shipment according to specific guidelines, reducing shipping errors and delays.

Independent Contractor

Amazon, InstaCart, UberEats
11.2022 - 09.2024
  • Coordinated delivery of packages, groceries, and prepared meals to customers, ensuring safety and high standards for timely service.
  • Cultivated positive customer interactions, strengthening relationships and boosting overall satisfaction.

Server/Supervisor/Crew Trainer

Shari's Cafe And Pies
07.2016 - 10.2022
  • Supervised dining room operations to ensure excellent service and customer satisfaction.
  • Ensured compliance with all health and safety regulations.

Dispatcher

Charter Communications, Spectrum
09.2006 - 01.2010
  • Utilized dispatch software to effectively track quotas and manage work orders.
  • Coordinated service calls to ensure prompt responses to customer requests.
  • Handled high volume of phone calls while ensuring accuracy in data entry.
  • Communicated updates and changes effectively to field technicians.

Education

Associate Of Arts - General Studies

Mt. Hood Community College
01-2016

Skills

  • Quality control
  • Data accuracy
  • Attention to detail
  • Time management
  • Microsoft Office
  • Inventory management
  • Problem solving
  • Customer service excellence
  • Team collaboration
  • Communication skills

Timeline

Packer Associate

Amazon
09.2024 - Current

Independent Contractor

Amazon, InstaCart, UberEats
11.2022 - 09.2024

Server/Supervisor/Crew Trainer

Shari's Cafe And Pies
07.2016 - 10.2022

Dispatcher

Charter Communications, Spectrum
09.2006 - 01.2010

Associate Of Arts - General Studies

Mt. Hood Community College
Lorretta Ferguson