Lorretta Ogborn
Charlotte,NC
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
15
15
years of professional experience
Work History
Community Manager
Cortland Seventy Seven
07.2022 - Current
- Ability to gain customer and employee trust
- Provide exceptional leadership coaching, training and motivations skills
- Responsible for managing all invoices
- Making sure all work orders are cleared out
- Responsible for weekly meetings updates for the community
- Monthly Finances
Community Manager
Vista Villa Apartments
10.2019 - 07.2022
- Ability to gain customer and employee trust
- Provide exceptional coaching, training, and motivations skills
- Responsible for processing all bills and posting rent
- Move out disposition
- (Soda)
- Make ready turns and inspections
- Evictions
- Monthly Operations
- Renewals
Community Manager
Amber Lake Apartments
01.2019 - 10.2019
- Ability to gain customer and employee trust
- Provide exceptional coaching, training and motivational skills
- Expertise in resolving escalated customer service and employee issues
- Responsible for processing of all bills
- Decrease delinquency
- Implement marketing and leasing strategies to achieve maximum occupancy goals
- Oversee scheduling procedure of all move-ins and move-outs
Leasing Professional
Bainbridge- Retreat /Ashford Green
06.2016 - 11.2018
- In charge of the sales process of prospective residents from first impression, showing the community to closing
- Data entry of applications, lease agreements, work orders, setting up appointments for new prospects to view apartment homes
- Facilitating the move in process for new residents
- Utilize local business relationships to create resident events from start to finish
- Created resident notifications and property notices
- Marketing and establishing relationships with area business for cross marketing opportunities
Leasing Professional
TYVOLA CENTRE APARTMENTS
08.2015 - 06.2016
- In charge of the sales process of prospective residents from first impression, showing the community to closing
- In charge of facilitating the move in process for new residents
- Data entry of applications, lease agreements, work orders, setting up appointments for tours with new prospects to view apartment homes
- Created resident notifications and property notices
- Present rent proposals to current residents to increase lease renewal ratio
Leasing Professional / Assistant
GREYSTAR
11.2009 - 08.2015
- Assisting with assistant duties accurately posted and filed rent payments
- In charge of the sales process of prospective residents from first impression to closing
- Work for three brand new luxury communities in Ballantyne, South Charlotte (Charlotte NC)
- Utilize local business relationships marketing, social media Facebook, Instagram
- Also created resident events from start to finish
- Data entry of applications, lease agreements, work orders and touring with new prospects
- Created resident notifications and property notices
Education
High School Diploma -
Cibola High School
Albuquerque, NM05-1980
Skills
- Fluent in Spanish
- Community Engagement
- Tenant and eviction laws
- Daily Operations Management
- Property Inspections
- Employee Performance Management
- Resident relations
- Financial budgeting and reporting
- Property Management
- Operations Management
- Administrative abilities
- Employee Recruitment
- Customer Relationship Management
- Experience in handling confidential documents
- Excel
- Word
- Onesite
- Yardi
- LRO
- Yieldstar
- Rent Café
- Budget balancing
- Account Payable/Receivables
- Ops Technology
- Monthly Operations Reports
- Great organizational skills
- Great communication skills
- Excellent Customer Service
- Social media savvy
Accomplishments
- Able to keep occupancy of 97% to 99%
- Recognized for leasing out the most units in lease up communities and recognized on the Pillars of Success
- Above average sales ratio with a closing rate above 100%
- In Lead2Lease have been on the top 4 in the district for follow up with prospects
- Learn a new system for Funnel
- Reduced delinquencies from $400,000 to around $53K within two years
- Worked through the sale of the current property
Career Overview
To acquire a position with the potential for advancement where I can utilize my knowledge and experience.
Languages
Spanish
Full Professional
Timeline
Community Manager
Cortland Seventy Seven
07.2022 - Current
Community Manager
Vista Villa Apartments
10.2019 - 07.2022
Community Manager
Amber Lake Apartments
01.2019 - 10.2019
Leasing Professional
Bainbridge- Retreat /Ashford Green
06.2016 - 11.2018
Leasing Professional
TYVOLA CENTRE APARTMENTS
08.2015 - 06.2016
Leasing Professional / Assistant
GREYSTAR
11.2009 - 08.2015
High School Diploma -
Cibola High School
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