Summary
Overview
Work History
Education
Skills
Timeline
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Lorretta Ramirez

Lorretta Ramirez

New Port Richey,FL

Summary

Self motivated and ambitious customer service employee with over 8 years of experience and passion for helping others efficiently.

Overview

8
8
years of professional experience

Work History

Medical Receptionist

Dr. Savidakis
Clearwater, FL
05.2019 - 05.2020
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Checked patient data including insurance, demographic and health history to keep information current.

Customer Service Staff

Publix
LARGO, FL
01.2012 - 01.2020
  • Trained new associates on procedures, customer service and sales techniques.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Built relationships with customers to increase likelihood of repeat business.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Resolved customer issues over phone daily.
  • Oversaw team of fifteen to twenty customer service associates while assisting customers.
  • Kept financial records accurate, current and compliant by monitoring records and addressing variances.
  • Handled over $30,000 in cash every week Ordering supplies.

Direct Support Worker

Lanakila Pacific
Wahiawa, Hawaii
08.2015 - 07.2016
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Supervised daily activities and provided assistance when needed.
  • Monitored progress and documented any status changes accordingly.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Maintained appropriate filing of personal and professional documentation.

Receptionist

Michael W Rowe DDS
Saint Petersburg, FL
10.2012 - 05.2014
  • Called to set up and confirm appointments with Patients Created treatment plan documents for patients using Microsoft Word and Excel Analyzed departmental documents for appropriate distribution and filing.
  • Prepared rooms for patient treatment.
  • Made dental impressions used in diagnostics, opposing models, and study casts.
  • Warmly greeted patients and helped them fill out intake and consent forms.
  • Patient information intake Insurance billing Data entry Ordered office supplies.

Education

High School Diploma - undefined

Dixie Hollins High School
2012

Associate of Arts - Human Services

St. Petersburg College
Clearwater, FL
12.2021

Skills

  • Data entry
  • Data Entry
  • Office
  • Sensitive Information Handling
  • Cash Handling
  • Documentation
  • Excel
  • Microsoft Word
  • Office administration
  • Time management

Timeline

Medical Receptionist

Dr. Savidakis
05.2019 - 05.2020

Direct Support Worker

Lanakila Pacific
08.2015 - 07.2016

Receptionist

Michael W Rowe DDS
10.2012 - 05.2014

Customer Service Staff

Publix
01.2012 - 01.2020

High School Diploma - undefined

Dixie Hollins High School

Associate of Arts - Human Services

St. Petersburg College

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