LORRETTA STETZ
Powers Lake,ND
Summary
Reliable, detail-oriented professional with excellent communication skills. Experienced in customer service through phone, email, and in person. Diligent with policy and procedure. Highly organized and proactive team player.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
13
13
years of professional experience
Work History
School Bus Driver
Powers Lake School District
Powers Lake, ND
08.2022 - Current
- Successfully obtained a Class B CDL with added endorsements for passenger and bus operations
- Ensured adherence to established procedures for pre-trip inspections of the bus.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Communicated effectively with parents regarding student transportation issues.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Managed time efficiently so that routes are completed within allotted timespan.
- Obeyed DOT rules and regulations
- Reported bus malfunctions or repairs needed.
Processor/Teller
Liberty State Bank
Powers Lake, ND
01.2015 - 07.2017
- Maintained and organized debit and credit files from the Federal Reserve and Bank of North Dakota
- Verified correct posting of checks to prevent errors in account balances.
- Computed IRA interest accurately
- Managed the process of opening and closing accounts
- Transmitted files each day for Visa reconciliation
- Conducted audits of cash, ATM, and vault.
- Handled customer inquiries and performed various tasks including phone operations, drive up window services, and teller responsibilities.
- Balanced accounts daily to close and settle each business day
- Calculated loan payments and generated payoff documents
PSE Clerk
USPS
Powers Lake, ND
03.2012 - 12.2014
- Performed as Powers Lake's Acting Postmaster.
- Oversaw and organized the dispatching of 3 Rural Highway Contract routes, optimizing delivery operations at the Post Office.
- Coordinated mail sorting for contract drivers and PO boxes.
- Assisted customers with their postal needs, such as sending packages and buying stamps.
- Conducted daily reconciliation of cash drawer and processed deposit submissions.
- Operated multiple daily mail scans with precise timing for collection and disbursement.
- Always available for correcting any missed or rejected scans.
- Performed maintenance duties including snow removal, cleaning, and changing locks on rented boxes.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Sold money orders, stamps, and retail items.
- Processed money orders, certified letters, and other payment transactions.
Education
High School Diploma -
Lake Park/Audubon High School
Lake Park, MN05-1992
Skills
- Customer Support Management
- System Performance Tracking
- Understanding of Crisis Management Steps
- Logistics Management
- Effective Work Delegation
- Order Fulfillment
- Route Optimization
- Ensuring Coverage Accuracy
- Call Prioritization
- Streamlined Order Processing
- Vehicle Maintenance
- Vehicle inspections
- Strong safety history
- Shipping and packaging
- Materials Transport
- Clean Driving Record
- Punctuality
- Local street knowledge
References
References available upon request.
Timeline
School Bus Driver
Powers Lake School District
08.2022 - Current
Processor/Teller
Liberty State Bank
01.2015 - 07.2017
PSE Clerk
USPS
03.2012 - 12.2014
High School Diploma -
Lake Park/Audubon High School
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