Lorrey Joseph
Summary
Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Borinquen Medical Centers
05.2021 - 05.2023
- Enhanced patient satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted patients in scheduling appointments, improving overall experience.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Hotel Front Desk Agent
Marriott International
08.2017 - 05.2021
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
- Managed incoming calls professionally while maintaining an exceptional level of customer service.
Education
Associate of Arts -
Miami-Dade College
Miami04.2022
Skills
- Decision-making abilities
- Product knowledge
- Conflict resolution
- Resourcefulness
- Telephone etiquette
- Medical terminology knowledge
- Critical thinking
- Analytical thinking
- Effective communication
- Team collaboration
- Active listening
- Strong interpersonal skills
- Data entry proficiency
Timeline
Healthcare Customer Service Representative
Borinquen Medical Centers
05.2021 - 05.2023
Hotel Front Desk Agent
Marriott International
08.2017 - 05.2021
Associate of Arts -
Miami-Dade College
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