Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorrez Miller

Miami,FL

Summary

A recent dual degree graduate in Business Administration and Hospitality Management with previous experience that has provided a well rounded business background. A dependable individual with an outstanding Summa Cum Laude education record and proven leadership skills. Developed an analytical/logical approach to tasks, software applications, and communication. Excels in ethics and business principles.

Overview

10
10
years of professional experience

Work History

Guest Services and Hotel Accounting

Holiday Inn, I-95 Miami North
06.2021 - 02.2022
  • Assist in analyzing financial performance, financial forecasting, and risk analysis.
  • Trained junior team members in upselling, customer service strategies, and property policies reducing employee turnover.
  • Reconciled cash drawer by proving cash transactions, processed remaining unpaid guest accounts, and distributed vendor checks.
  • Assist in generating account reports for the General Management and Department of Sales.
  • Responded to guest needs quickly and efficiently, decreased customer complaints significantly and increased customer loyalty, satisfaction, and hotel sales.

Student Tutor & Teaching Assistant

Florida Memorial University
10.2019 - 07.2021
  • Tutored business level subjects that include: Quantitative Methods, Economics (Micro and Macro), Strategic Management, Operations Research, & Human Resource Management.
  • Assisted the Accounting and Human Resource Management department in proctoring exams, grading papers, student advisory, & project management.
  • Boosted learning proficiency in 7 out of 10 students increasing test scores upwards by average 13 percentage points.
  • Taught students to navigate business basics and fundamentals in financial markets in US and World economies. Money management.
  • Computation with large numbers and matrices using Excel spread sheets and calculators.

Financial Literacy Teaching Ambassador

Society For Financial Education And Professional Development
10.2019 - 07.2021
  • Led powerpoint presentations and in-class or virtual sessions to teach collegiate student body financial literacy.
  • Delivered in depth understanding on creating budgets and goal setting, investments, compound interest, monetary growth, student loan management, and credit risk.
  • Collaborated with SFE&PD management board to optimize learning retainment by 20%.

Personal Assistant to the CEO

Speech And Accent Academy
06.2018 - 12.2019
  • Took meeting notes to create documents and contracts accordingly. Transcribing voice notes, meeting recordings, and video conferences.
  • Responded to emails, phone calls, and other correspondence to facilitate communication and enhance business processes.
  • Handle all confidential information and oversaw personal and professional calendars to coordinate appointments for future events.
  • Arranged domestic and international travel plans and itineraries.
  • Transfer and update electronic communications database.

Stand Prep

Hard Rock Stadium
Miami, FL
08.2015 - 02.2016
  • Delivered outstanding customer service to hundreds of guests by pre-preparing the front area before and during high productivity hours.

Camp Counselor

Alliance For Musical Arts - Student Work Program
08.2013 - 03.2017
  • Worked with attendees in planning for future academic and life success, tutoring, and managing the office and organizational duties.
  • Reviewed and worked within budgets sourcing for camp supplies, saving 5-10% on bulk purchases.

Education

BBA Degree - Business Administration And Management

Florida Memorial University (FMU)
05.2022

BBA/BHM - Hospitality Management Dual Degree

Florida International University
Partnered With Florida Memorial University
05.2022

High School Diploma -

Miami Lakes Educational Center And Technical College
2017

Skills

  • Project management
  • Data Analysis & Entry
  • Effective Communication (written & oral)
  • Microsoft Applications
  • Team work
  • Conflict Resolution
  • Customer Service
  • Negotiation
  • Event Planning
  • Trend Data Analysis
  • Decision Making
  • Expertise in OPERA Reservation System (ORS)

Timeline

Guest Services and Hotel Accounting

Holiday Inn, I-95 Miami North
06.2021 - 02.2022

Student Tutor & Teaching Assistant

Florida Memorial University
10.2019 - 07.2021

Financial Literacy Teaching Ambassador

Society For Financial Education And Professional Development
10.2019 - 07.2021

Personal Assistant to the CEO

Speech And Accent Academy
06.2018 - 12.2019

Stand Prep

Hard Rock Stadium
08.2015 - 02.2016

Camp Counselor

Alliance For Musical Arts - Student Work Program
08.2013 - 03.2017

BBA Degree - Business Administration And Management

Florida Memorial University (FMU)

BBA/BHM - Hospitality Management Dual Degree

Florida International University

High School Diploma -

Miami Lakes Educational Center And Technical College

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Lorrez Miller