Lorri Ames

Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.

• Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
• Taught patients about medications, procedures, and care plan instructions.
• Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
• Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
• Documented patient information in EMR and prepared paperwork for medical staff.
• Leading the operations of the medical assisting staff
• Serving as a resource for other medical assistants, nurse and MDs
• Training and mentoring new medical assistants
• Ordering medical supplies and equipment
• Conducting performance audits and managing staff schedules

• Assisting in administrative tasks such as managing the appointment schedule various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
• Collected and documented patient medical information such as blood pressure and weight.
• Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
• Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
• Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
• Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
• Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
• Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
• Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
• Called and faxed pharmacies to submit prescriptions and refills.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
• Audited samples and refrigerated medications to verify freshness and remove any expired packages.
• Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared lab specimens for diagnostic evaluation.
• Oriented and trained new staff on proper procedures and policies.
• Completed EKGs and other tests based on patient presentation in office.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Implemented care and efficiency improvements to support and enhance office operations.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Measured patient pulse oximetry.

• Order vaccines for Internal Medicine and Family Medicine
• Weekly inventory count
• Attend bi-monthly Vaccine coordinator meeting
• Keep staff informed of any changes with regards to vaccines
• Send back expired doses
• Maintain refrigerator temperatures reading with twice daily readings

• Prepare treatment rooms, including cleaning and restocking supplies
• Record vitals signs and medical history for 5-15 patients in 30 minutes
• Contact pharmacies to submit and refill patients prescriptions, submit prior authorizations
• Collaborate with other healthcare teams to streamline patient care
• Assist with testing by collecting and packaging specimens for laboratory analysis
• Relay messages from patients to physicians about concerns, condition updates to facilitate effective treatment
• Assist with skin biopsies, EMG exam, Botox procedure