Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorri Givens

Dallas,TX

Summary

Senior Federal Administrator at Orthofix with a proven track record in enhancing operational efficiency and reducing costs. Expert in customer service and data analysis, successfully streamlined processes, improved collections, and fostered strong relationships with stakeholders, driving significant revenue growth and ensuring compliance with federal regulations.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Dynamic individual with hands-on experience in Healthcare Administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

11
11
years of professional experience

Work History

Senior Federal Administrator

Orthofix
03.2016 - Current
  • Served as a key point of contact between management and employees, act as a resource to external and internal customers - addressing concerns promptly and professionally to maintain a positive work environment.
  • Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
  • Created detailed reports on departmental performance metrics that provided valuable insights into areas requiring improvement or further investment.
  • Managed appeals and denials; conducted medical records and clinical reviews, telephone hearings with appeal panels - to include Administrative Law Judge.
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across the organization - drove down DSO - Days Sales Outstanding.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
  • Mentored and trained new hires on collections, billing and revenue cycle.
  • Responded to, researched and resolved issues from internal staff, external departments and customers.
  • Ensured compliance with all Federal Payers - CMS (Centers for Medicare and Medicaid Services).
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

Insurance Administrator

Orthofix
03.2015 - 03.2016
  • Build and maintain professional communication levels with corporate accounts, territory mangers, region managers, case managers, business partners and internal management.
  • Collaborated with sales team to develop customized insurance solutions for clients, resulting in increased policy sales.
  • Reviewed external contracts to advise customers on insurance requirements and potential liability.
  • Implemented cost-saving measures in the claims process, leading to reduced operational expenses and better resource allocation.
  • Streamlined policy administration processes for enhanced client experience and reduced turnaround times.
  • Liaised with actuaries to ensure accurate pricing models were applied across all lines of business, minimizing financial risks while maximizing competitiveness in the market.
  • Maintained strong relationships with key industry partners, fostering cooperation and collaboration on shared initiatives.
  • Performed regular audits of files, identifying discrepancies and rectifying errors to maintain accuracy in recordkeeping.
  • Balanced workload effectively between daily tasks such as correspondence handling, report generation, invoicing support and data entry-ensuring timely completion of all responsibilities.
  • Coordinated with multiple departments to resolve complex client issues and maintain high service standards.
  • Checked documentation for accuracy and validity on updated systems.
  • Verified client information by analyzing existing evidence on file.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Coordinated with contracting department to resolve payer issues.
  • Determined appropriateness of payers to protect organization and minimize risk.

Collections Administrator

Orthofix
09.2014 - 03.2015
  • Streamlined the collections process through implementation of efficient tracking systems.
  • Negotiated settlements on outstanding balances, reducing overall write-offs for the department.
  • Maintained accurate records of all collection efforts, ensuring compliance with company policies and industry regulations.
  • Leveraged strong communication skills to build rapport with customers during collection calls.
  • Collaborated cross-functionally to ensure seamless coordination between collections, sales, and finance departments.
  • Improved customer satisfaction by addressing and resolving disputes in a timely manner.
  • Contributed significantly towards the achievement of organizational revenue goals by ensuring timely and consistent collection efforts.
  • Developed customized payment plans for clients, increasing the likelihood of successful repayments.
  • Collaborated with sales and customer service teams to resolve billing issues proactively.
  • Analyzed account trends to identify potential risk factors and prevent future delinquencies.
  • Utilized advanced negotiation techniques to reach mutually beneficial agreements with debtors while maintaining professionalism at all times.
  • Managed a portfolio of delinquent accounts, resulting in increased recoveries and reduced losses.
  • Mitigated losses by identifying fraudulent activities early through diligent monitoring of account activity patterns.
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Increased cash flow by consistently meeting or exceeding monthly collection targets.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.

Education

Parkrose High School
Portland, OR

Accounting

Mt. Hood Community College
Gresham, OR

Skills

  • Attention to detail
  • Team collaboration
  • Personable and approachable
  • Conflict resolution
  • Time management
  • Relationship development
  • Goal setting
  • Deadline adherence
  • Data analysis
  • Problem-solving
  • Resourceful and analytical
  • Operations management
  • Project management
  • Multiple priorities management
  • Performance improvement
  • Process improvement

Timeline

Senior Federal Administrator

Orthofix
03.2016 - Current

Insurance Administrator

Orthofix
03.2015 - 03.2016

Collections Administrator

Orthofix
09.2014 - 03.2015

Parkrose High School

Accounting

Mt. Hood Community College

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