Lorri Gresser
Wanatah
Summary
Professional with strong background in correctional services, adept at case management and rehabilitation planning. Known for fostering team collaboration, adapting to changing needs, and achieving impactful results. Skilled in risk assessment, conflict resolution, and inmate support, with focus on improving outcomes and ensuring compliance with regulations. Reliable and results-driven, consistently contributing to positive and safe correctional environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Correctional Case Manager
Indiana Department Of Corrections
08.2021 - Current
- Developed individualized case plans for offenders to support rehabilitation efforts.
- Coordinated with other staff to monitor inmate progress and compliance.
- Managed caseloads efficiently while adhering to strict deadlines set by state regulations, ensuring compliance and timely service delivery.
- Promoted a positive organizational culture within the correctional facility by modeling professionalism, ethical behavior, and effective communication among staff members.
- Improved inmate behavior and adjustment through consistent monitoring, support, and guidance in a correctional setting.
- Coordinated resources and referrals for inmates re-entering society, supporting successful community integration upon release.
911 Dispatcher
Portage Police Department
09.2005 - 05.2006
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Followed established protocols for professional handling of emergency situations.
911 Dispatcher
Alden Police Department
09.2001 - 07.2002
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
911 Dispatcher
Griffith Police Department
05.2000 - 06.2001
- Managed emergency calls, prioritizing incidents based on urgency and resource availability.
- Coordinated response efforts with police, fire, and medical services to ensure timely assistance.
- Utilized CAD systems to log incidents accurately and track service requests efficiently.
- Provided continuous updates to responders in the field, enhancing situational awareness and safety.
Education
No Degree - Troubled/ Intercity Youth
Rhema Bible Training Center
Tulsa, OK08-1988
GED -
Highland High School
Highland, IN05-1981
Skills
- Individualized case planning
- Inmate progress monitoring
- Caseload management
- Compliance adherence
Accomplishments
My top priority is obviously maintaining my caseload. I have always looked for other ways to assist volunteers to leverage my time on classes or programs that I have been approved to conduct. I was able to bring alongside my classes an ex-offender and help him to bring into the Department of Corrections his Builder of Men Program. This program fills up idle time of incarcerated individual and brings hope for a life they had only dreamed of. I love to help them see past their faults & failures and believe for a better life to be productive, law abiding citizens in the communities they will belong. I volunteered for 5 years in the Plus Program before I was employed by the IDOC.
Certification
- Field Training Officer- 6-30-2023
- Thinking For a Change 4.0 Facilitator's May 20-24, 2024
Timeline
Correctional Case Manager
Indiana Department Of Corrections
08.2021 - Current
911 Dispatcher
Portage Police Department
09.2005 - 05.2006
911 Dispatcher
Alden Police Department
09.2001 - 07.2002
911 Dispatcher
Griffith Police Department
05.2000 - 06.2001
No Degree - Troubled/ Intercity Youth
Rhema Bible Training Center
GED -
Highland High School