LORRI LAWRENCE
North Las Vegas,NV
Summary
Personable, bubbly and dedicated customer service representative with extensive experience more than 3+ yrs in working industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain the best customer and client experiences. Adapt to emergency response and maintain compliance, ensuring safety across multiple locations while fostering a collaborative team environment, cultivating partnerships, and growing businesses. Resourceful employee known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security
Las Vegas, NV
02.2022 - Current
- Supervise operations at multiple Optum clinic locations (NV016, NV017, NV018), ensuring full compliance
- Train and onboard new officers; lead safety briefings and weekly meetings
- Operate Heliaus and Mercury systems for incident tracking, scheduling, and reporting
- Manage internal badging and keycard systems for staff access and site security
- Mastered more than 4 cross-functional roles including patrol, admin, dispatch, and access control
- Conduct emergency response drills and coordinate evacuation planning
- Provide clerical support: data entry, phone coverage, and document filing
Security Officer
GardaWorld Security/Allied Universal
Las Vegas, NV
03.2019 - 02.2022
- Conducted site patrols and monitored surveillance systems at Sands Expo and Michael Kors Outlet
- Wrote daily activity reports and responded promptly to incidents
- Assisted with onboarding and shadowing of new officers
- Maintained order, upheld client policies, and provided guest support
- Assisted customers with product inquiries and service issues.
- Trained new staff on company policies and customer service techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Advised clients on fashion choices and styling techniques.
- Ensured store adherence to safety regulations set by local authorities.
- Monitored crowd behavior to ensure safety and compliance with venue policies.
- Directed entry and exit points to manage flow of attendees effectively.
- Conducted regular checks for prohibited items and ensured adherence to regulations.
- Communicated with guests to provide information and resolve concerns promptly.
Fashion Advisor
Marc Jacobs
Los Angeles, NV
12.2017 - 03.2019
- Prospected clients through cold calling and walk-ins
- Facilitated credit checks and prepared buyers for closings
- Supported customer service and billing troubleshooting for clients
- Assisted in visual merchandising to enhance store displays.
- Maintained knowledge of current fashion trends and seasonal collections.
- Organized promotions and events to boost customer engagement.
- Ensured store adherence to safety regulations set by local authorities.
- Maintained an organized inventory of clothing items by size, style, seasonality.
- Resolved customer complaints regarding product quality or service delivery in a timely manner.
- Performed cashier duties such as processing payments and providing change when necessary.
- Delivered excellent customer service through friendly interactions with shoppers.
- Worked closely with marketing team members to develop promotional campaigns targeting specific demographics.
Education
High School Diploma -
Cheviot Hills High School
Los Angeles, CA02.2016
Skills
- Leadership & Supervision
- Surveillance & Reporting
- Access Control
- Communication
- Administrative Tasks
- Software Proficiency
- Incident reporting
- Emergency response
- Data entry
- Visual merchandising
- Inventory management
- Keycard management
- Customer service
- Team leadership
- Policy enforcement
- Incident tracking
- Clerical support
- Report writing
- Training and onboarding
- Access control systems
- Visitor management
- Team training
- Merchandising
Certification
- Guard Card
- CPR Certified
- OSHA Certification
- Allied Universal Site Certifications
References
- Corey Jones, Security Alarm Supervisor, +1 (678) 748-7802
- Nate, Site Supervisor, +1 (725) 277-5716
Timeline
Security Officer
Allied Universal Security
02.2022 - Current
Security Officer
GardaWorld Security/Allied Universal
03.2019 - 02.2022
Fashion Advisor
Marc Jacobs
12.2017 - 03.2019
High School Diploma -
Cheviot Hills High School
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