Lorri Norris
Pendleton,IN
Summary
Office Manager at Kent Machine, responsible for payroll processing, maintaining organized filing systems, and delivering exceptional customer service while managing diverse administrative tasks. My reliability and attention to detail ensure seamless office management and effective vendor relationships. Office support with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, record keeping, data entry, payroll, accounts receivable, accounts payable, and receptionist. I have experience with Redwing software, CenterPoint Payroll, and JOBBOSS.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
Kent Machine
Pendleton, IN
04.2008 - Current
- Managed office operations, coordinating schedules and resources to optimize workflow efficiency.
- Developed and maintained organized filing systems, ensuring easy access to critical documents.
- Facilitated communication between departments, streamlining processes to enhance collaboration and productivity.
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Created and maintained filing systems to ensure accurate record keeping.
- Purchased office supplies and equipment to replenish inventory.
- Delivered quality customer service to staff and customers.
- Processed payrolls on a weekly basis using accounting software.
- Prepared purchase orders and routed to project manager for approval.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Organized travel arrangements and itineraries for senior management team members.
- Developed and maintained effective relationships with vendors and suppliers.
- Maintained accurate payroll records and submitted data to the accounting department for processing.
Store Manager
Village Pantry
Indianapolis, Indiana
09.2006 - 04.2008
- Supervised daily store operations and maintained inventory levels.
- Trained new staff on customer service and store procedures.
- Managed scheduling and delegated tasks among team members.
- Resolved customer complaints and addressed service issues promptly.
- Conducted regular audits of merchandise and store displays.
- Collaborated with vendors for product selection and supply chain management.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
Education
HIGH SCHOOL DIPLOMA -
Greenfield Central
Greenfield, IN05.1981
Skills
- Organizational skills
- Data entry
- Billing
- Payroll processing
- Mail handling
- Account reconciliation
- Bank operations
- Multitasking abilities
- Problem-solving abilities
- Professional demeanor
- Customer service
- Office management
- Office administration
- Bookkeeping
- Scheduling
- Credit and collections
- Policy and procedure modification
- Attention to detail
- Reliability
- Adaptability and flexibility
- Team collaboration
References
- Zane Kennedy, Owner Boss, Kent Machine Inc., (765) 623-4054, zkennedy58@gmail.com
- Heather Fox, RN Triage Nurse Friend, (765) 603-0105, hcroucher27@yahoo.com
- Becky Perry(Cantrell), Inside Sales/Quality Coordinator Friend, Alro Steel, (765) 617-5847, beckyperry7031@gmail.com
Certification
excel course
Timeline
Office Manager
Kent Machine
04.2008 - Current
Store Manager
Village Pantry
09.2006 - 04.2008
HIGH SCHOOL DIPLOMA -
Greenfield Central