Lorri Westover
LILLINGTON,NC
Summary
Organized and dependable professional who excels at processing high volumes of error-free transactions. Self-motivated, offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Exceptional customer service, Meticulous attention to detail, Strong sense of work ethics, Excellent communication skills, Practiced knowledge of City policies
Overview
24
24
years of professional experience
Work History
Customer Service Representative
City of Sanford/Revenue Dept
Sanford, NC
02.2014 - Current
- Collect and process utility and other revenue payments
- Process requests for new and transferring water services
- Assist customers with troubleshooting causes and concerns with high water bills
- Process paperwork for draft requests and paperless billing
- Attempt to collect prior and delinquent balances owed on accounts
- Calculates and processes utility billing adjustments
- Assist with training new CSRs with procedures and policies.
- When needed, provide change for CSRs and audit cash cart monthly
- Proof daily batches when needed.
Drive Thru Teller
Carter Bank and Trust
Sanford, NC
06.2004 - 02.2014
- Balance daily cash drawer with a zero error rate
- Process deposits, withdraws, and loan payments
- Assist customers with accounting questions and banking products
- Opening and closing procedures for the 7am-7pm shift.
Commercial Loan Processor
Old Point National Bank
Hampton, VA
04.2002 - 05.2004
- Prepare loan and collateral documentation for commercial and consumer loans
- Interact with outside attorneys/title companies, to ensure perfection of the Bank's security interest
- Maintain updated records for construction loans.
Assistant Sales Branch Manager
Alaska USA Federal Credit Union
Fairbanks, AK
02.2000 - 03.2002
- Staff Scheduling for 12 employees
- Responsible for security, accountability, and control of branch cash and negotiable items
- Resolve customer complaints and questions
- Processed sales referrals and promoted bank services and products.
Education
High School Diploma -
Western Harnett High School
01.1989
Skills
- 10-key calculator
- Word Processing
- Internet
- Typing 90 wpm
- Credit and Collections
- Cold Calling
- Computer literate
- Exceptional customer service
- Meticulous attention to detail
- Strong sense of work ethics
- Excellent communication skills
- Practiced knowledge of City policies
Accomplishments
- Consistently achieved a 90% teller balancing average.
- Diligently completes all assigned tasks.
- Maintain answering incoming calls while assisting with customers waiting in line.
- Handles customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Timeline
Customer Service Representative
City of Sanford/Revenue Dept
02.2014 - Current
Drive Thru Teller
Carter Bank and Trust
06.2004 - 02.2014
Commercial Loan Processor
Old Point National Bank
04.2002 - 05.2004
Assistant Sales Branch Manager
Alaska USA Federal Credit Union
02.2000 - 03.2002
High School Diploma -
Western Harnett High School