Lorrie Cubbage
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Group Supervisor
Growing Friends Child Care
11.2023 - Current
- Provided support to senior management by preparing reports on group activities and progress toward organizational goals.
- Oversaw administrative tasks such as document processing, and meeting organization for efficient group functioning.
- Designed the annual yearbook and directories for the center.
- Provided positive reinforcement for good behavior and gently disciplined when appropriate.
- Assisted with new hire paperwork processing and upgrading the communication system between teacher and parents.
Administrative Assistant
Winterstown United Methodist Church
10.2014 - 11.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported pastoral staff through scheduling meetings, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital membership information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent member service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships with in the church.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for church events by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record membership data.
- Assisted development and implementation of new administrative procedures.
- Completed forms, reports, logs and records to quickly handle all documentation for annual conference.
Civil Engineer Drafter
CNA Inc.
09.2012 - 05.2014
- Enhanced project efficiency by developing detailed civil engineering drafts and plans.
- Optimized designs by utilizing AutoCAD drafting tools for precise plan creation.
- Improved accuracy of cost estimates through diligent research of materials, labor costs, and equipment requirements during the drafting process.
- Created, printed, and modified drawings in AutoCAD.
- Evaluated project sketches and drawings for technical and measurement errors.
Geotechnical Technician
CNA Inc.
09.2012 - 05.2014
- Enhanced soil analysis accuracy by conducting geotechnical field investigations and laboratory testing.
- Improved project efficiency with thorough geological site assessments for construction projects.
- Reduced geotechnical risks by compiling and analyzing data to create comprehensive reports for clients.
- Conducted soil, rock, and groundwater sampling to ensure proper foundation design and stability.
- Optimized material selection by conducting in-depth tests on soil, aggregate, concrete, asphalt, and other construction materials.
- Maintained compliance with industry standards through rigorous quality control measures during all phases of project development.
- Supported the development of environmentally sustainable designs through detailed evaluations of land use impacts on soil properties.
- Performed field density tests using nuclear gauges or sand cone methods to ensure proper compaction levels were achieved during construction projects.
- Inspected, evaluated and interpreted data from core samples and cuttings.
- Tested and analyzed samples to determine content and characteristics using laboratory apparatus or testing equipment.
- Collected geological data with specialized equipment.
- Operated testing equipment correctly to consistently obtain accurate results.
- Sampled field geology and compiled data for potential sites.
- Oversaw work of field personnel collecting geological samples.
- Photographed site images and compiled images with reporting documentation for submission to Geotechnical supervisor.
Front End Assistant
Target
09.2010 - 08.2011
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
- Strengthened relationships between front-end staff and other store departments by facilitating open communication channels and encouraging cross-functional collaboration.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Bindery Supervisor
The Outter Office
11.2005 - 05.2006
- Enhanced production efficiency by implementing new bindery processes and techniques.
- Reduced downtime and increased overall productivity through proactive maintenance of bindery equipment.
- Improved workflow by optimizing staff scheduling and delegating tasks effectively.
- Streamlined inventory management, ensuring timely availability of materials for smooth production operations.
- Increased employee morale and retention by providing regular feedback, recognition, and opportunities for professional growth.
- Collaborated with other departments to ensure seamless integration of bindery operations within the organization.
- Managed a team of bindery professionals, fostering a positive work environment that encouraged collaboration and innovation.
- Achieved timely completion of all projects by effectively managing deadlines and prioritizing tasks based on urgency and importance.
- Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
- Checked all finished products to detect and correct uneven paper edges and dimensional errors.
- Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
- Used glue machines to glue endpapers, bindings, backings and signatures.
- Used large-volume hand machine punch and staplers to punch holes into paper sheets.
- Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition.
- Used cutting and trimming machines to trim edges of books to appropriate size.
Secretary
State Farm Insurance Agent
08.2002 - 08.2005
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Assistant Front End Manager
Giant Food Stores
08.2000 - 06.2003
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
Education
High School Diploma -
Wilde Lake High School
Columbia, MD06.2000
Skills
- Learning environments
- Decision-making capabilities
- Staff Development
- Meeting attendance
- General housekeeping duties
- Materials and supplies preparation
- Staff Management
- Relationship Building
- Group Supervision
- Customer and Service-Oriented
- Time management abilities
- Multitasking Abilities
Certification
- Administrative Assistant Certificate, Stratford Career Institute - 2022
Timeline
Assistant Group Supervisor
Growing Friends Child Care
11.2023 - Current
Administrative Assistant
Winterstown United Methodist Church
10.2014 - 11.2023
Civil Engineer Drafter
CNA Inc.
09.2012 - 05.2014
Geotechnical Technician
CNA Inc.
09.2012 - 05.2014
Front End Assistant
Target
09.2010 - 08.2011
Bindery Supervisor
The Outter Office
11.2005 - 05.2006
Secretary
State Farm Insurance Agent
08.2002 - 08.2005
Assistant Front End Manager
Giant Food Stores
08.2000 - 06.2003
High School Diploma -
Wilde Lake High School
- Administrative Assistant Certificate, Stratford Career Institute - 2022
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