Lorrie Donabed
Fort Myers,FL
Summary
Enthusiastic and organized individual that is proficient in providing exceptional customer service and administrative support in fast-paced environments. Skilled in handling various tasks and patient/client requests with professionalism and efficiency. Proven ability to create a welcoming atmosphere, resolve conflicts, and maintain accurate records. I am committed to enhancing client satisfaction while contributing to an amazing organization.
Overview
9
9
years of professional experience
Work History
HCA/Desk Receptionist/Driver
ShellPoint Retirement Community
07.2018 - Current
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phones promptly and directed incoming calls to the correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Developed and maintained positive relationships with guests for satisfaction.
- Assisted patients using oxygen tanks and other medical equipment to manage smooth transition to designated locations.
- Collaborated with CNAs, nurses, and other staff to maintain stability during transport and facilitate event-free transport.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Concierge
Hilton
07.2017 - 10.2018
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Cook
Lee Health
03.2015 - 07.2017
- Prepared food items in compliance with recipes and portioning control guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FLSkills
- Scheduling appointments
- Customer service expertise
- Document Management
- File Organization
- Strong Organization
- Mail handling
- Meeting Preparation
- Calendar Management
- Clerical Support
- Passenger transportation
- Materials Transport
- Quality Assurance
Timeline
HCA/Desk Receptionist/Driver
ShellPoint Retirement Community
07.2018 - Current
Concierge
Hilton
07.2017 - 10.2018
Cook
Lee Health
03.2015 - 07.2017
Associate of Arts - General Studies
Florida SouthWestern State College
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