Lorrie Ewer

I bought this little, run down motel close to Bryce Canyon Utah, right before covid hit! Needless to say, my first year was a bust! I owned the motel for almost four years and during that time I had it completely remodeled and updated! I ran the motel for 6 months of the year, it was seasonal, by myself and worked 7 days a week, 14 hour days. I did the supply ordering, running the front office, oversee the room cleaning service, maintained the outdoor area grass, plants etc. I kept all the books, licensing, kept track of everything that pertains to running a motel and updating it at the same time. I brought the reviews from the worst to the best. I became one of the top motels in Panguitch and was often completely booked.

• Trained and motivated employees to perform daily business functions.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Developed long-term strategic goals for the business based on market trends analysis.
• Implemented effective financial management practices, improving cash flow and profitability.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Handled problematic customers and clients and maintained excellent customer service.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Contributed positively to the local community through involvement in various events or charitable organizations.
• Interacted well with customers to build connections and nurture relationships.
• Consulted with customers to assess needs and propose optimal solutions.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Managed day-to-day business operations.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.

• Oversee all administrative and financial aspects of business
• Independently take phone calls, regulate schedule, and diligently follow-up with customers prior to flight
• Ordained officiant that performs marriage ceremonies before, during and after balloon rides
• Prepare considerable tailgate for after-flight enjoyment
• Supervise crew team and participate with balloon inflation, chasing, landing, and deflating on morning of flight
• Photograph flight in detail and e-mail photos and request for reviews to passengers
• Manage TripAdvisor, Yelp, Google, Facebook, and website updates and reviews.

• Exceptionally motivated medical billing and coding professional with 20 years of industry experience with an emphasis on family practice and plastic surgery. Knowledgeable about all aspects of the revenue cycle and singularly focused on delivering the best result by tracking every charge through to collection. Passionate about customer service and adept at building relationships with insurance companies based on trust, performance, and integrity. An innovative and energetic team member, relationship builder, natural leader, and highly effective communicator that can immediately contribute to an organization. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate with strong organizational skills, eager to secure entry-level position. Ready to help team achieve company goals.
• Cradle to grave claim management from entry to payment
• Provide accurate entry of office visits, surgical and diagnostic procedures and patient demographics
• Send claims electronically to the clearinghouse
• Maintain timely and systematic contact with insurance company on claims and payment
• Re-file or appeal denied and mis-adjudicated claims so no money is left behind
• Post EOBs from primary insurance company and forward to secondary insurance company
• Aggressively monitor and assess EOBs and payments to ensure the highest possible reimbursement rate
• Provide monthly customized aging reports to physicians on any outstanding insurance and patient balances over 30 days old
• Primary point of contact for patients during the billing cycle; statements, payment plans, and collections
• Fluent in Greenway, Nextech, Medisoft, and Microsoft Word
• ICD-9 and ICD-10 transition
• Capable of learning new concepts quickly, working under pressure, and communicating ideas clearly and effectively

• Analyzed aging reports, remotely, for a HealthSouth clinic in Tempe, Arizona
• Maintained timely and systematic contact with insurance companies on claims and payment
• Re-filed or appealed denied and mis-adjudicated claims.