Lorrie Farrell

• Established strong customer relationships through excellent communication and attentive service. Made my customers feel like they were part of our family.
• Provided consultation with my customers to fit their personal needs.
• Was available 24/7 to support any of my customers needs.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Took care of all the ordering and inventory and also displays in the store.

Supported customer service representatives in handling difficult calls and situations and to provide them with enough information to take care of the call.

Took supervisor calls in regards to tough situations and calls that a regular representative couldn't handle.

Filed reports in regards to our call volumes and staffing.

Helped in training our new representatives and our Christmas representatives (approximately 125 each holiday season). Helped write the training manuals in regards to what our new representatives.

Worked in a fast paced and sometimes stressful situations.