Lorrie Johnston
Owens Cross Roads,USA
Summary
Experienced administrative professional with 20 years of diverse background in administration. Quickly adapts to and utilizes different software programs for seamless integration and efficiency. Committed to expanding knowledge of policies and procedures to optimize outcomes. Skilled in executive support, managing complex schedules, coordinating meetings, and handling confidential information. Exceptional communication, organization, and problem-solving abilities contribute to smooth office operations. Thrives in collaborative team environments, prioritizing results and adapting flexibly to evolving needs. Known for dependability and resourcefulness, consistently delivers high-quality outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Executive Assistant
Crestwood Medical Center
05.2024 - Current
- Calendar Management
- Correspondence
- Physician Recruiting
- CEO call schedules
- Admin call schedules
- Expense reports
- Conference room scheduling
- Mail Distribution
- Open/close of C suite
- Filing
- Inventory
- Phone management
- Security management
- Business courtesies
- Board of Trustees management
- Contract management
- Travel management
- Experience with Concur/Oracle
Clinical Authorization Specialist
Progyny Fertility Benefits
06.2023 - 05.2024
- Provide authorizations for contracted clinics to bill insurance diagnosis for fertility based services
- Deliver great customer service to providers and other contacts related to the authorization
- Confirmation of benefit information for providers and other inquiries related to the member's contracted benefit plan
- Data Entry to ensure accurate billing can be obtained
- Research information regarding anything that can be helpful in physician services for the member
- Handle new and old cases involving authorization and billing
- Responsible for call center and typically answer multiple calls daily
- Able to handle or transfer to the appropriate advisor for the call inquiry
- Other tasks as needed
Executive Assistant
PPG Industries
10.2022 - 05.2023
- Worked directly for the plant manager of company with a high level of professionalism
- Responsible for helping Leadership coordinate with engineers and other employees about their needs/requests
- Excellent customer service skills, attention to detail, skilled in many forms of data entry and software programs
- Skilled in inventory processes, responsible for office procedure and policy implementation
- Handle all upper management requests
- Handle Electronic Device Approvals for any visitors to the plant, any other organization needs within the plant
- Work extensively with planning events and other industry advertisements/planning
- Point of contact for visitors onsite
- Compile information regarding interviews and onsite security approvals
- Point of contact and work closely with any other upper management assistants globally to collaborate visits or needs
- Provide day-to-day support to team members including complex and dynamic calendar management for internal and external meetings
- Managing international and complex travel arrangements
- Prepare expense reports and purchase requisition
- Assist in the preparation of presentations and all-hands meetings
- Coordinate detailed logistics and manage communication traffic for events
- Maintain SWAG inventory for PPG team
- Coordinate internal and external meetings for multiple executives/teams
- Coordinate agenda and follow up on action items
- Build cross-functional relationships with key partners in other departments
HR Coordinator/Credentialing Specialist
Huntsville Renal
07.2021 - 10.2022
- Strong Researching and compilation experience with important documents for medical provider's license and yearly certifications
- Work extensively with management for effective goal curriculum to meet deadlines
- Highly competent in most office software and other administrative tools
- Familiar with EPIC software
- Handle on-boarding process for company new hires and any other human resource procedure to make the process move forward accordingly
- Responsible for other office procedures and maintaining structure in the company by handling tasks in the billing department with billing specialists
- Capable of highest confidentiality within the corporation
- Strong communication skills
- Long term experience with superior relationships and respect of an organization chart
- Clear verbal and written communication skills
- Extreme talent with multitasking and organization
- Enjoy details of tasks
- Currently an Assistant to the Executive Manager within company
- Handle emails, schedules, and other administrative duties as given
- Strong phone etiquette
- Handle information updates within the company system
- Serve as point of contact for any record/documentation retrieval
Office Manager/Executive Assistant
University of Alabama in Huntsville - Faculty and Staff Clinic
11.2017 - 07.2021
- Effectively manage clinic and daily tasks for the Director of the program, proficient with administrative policies and procedures
- Extensive experience with schedules and calendars
- Worked as another source of a hiring process via resume content and interview sittings
- Responsible for budget expenses and monitoring
- Review and manage daily operations and procedures for efficiency
- Compilation of statistical research for monthly reporting
- Implement billing productivity and see that tasks are completed efficiently
- Knowledge of customer-service standards and relations
- Resolves invoice disputes with customers
- Effective and professional communicator
- Guidance and training of employees for effective clinic flow
- Handles reconciliation of accounts
- Maintain excellent relationships within the clinic between employees with respectful yet honest advice to maintain a healthy work environment
- Responsible for open and closing of clinic
- Create monthly agendas for staff meetings with meeting minutes recorded
- Responsible for scheduling appointments and other meetings for Director
- Participate in staff related meetings within the university
- Assist with travel scheduling and other information
- Responsible for faxing, scanning confidential documentation, inventory of office supplies
- Responsible for all requisitions, approval letters, and signatures from Director and Dean of program
- Provide personal resources for Director and all other personnel
- Review policies and procedures to implement new innovated ideas for proper efficiency of the office
- Maintain professional relationships with senior executives and other departmental influencers
- Handle data entry with spreadsheet compilation
- Developed, integrated, and implemented new strategies for an office database
- Proficiency with Microsoft word, excel, and other computer programs
- Point of contact for computer software updates and maintenance
Billing Specialist
Huntsville Hospital Health System
03.2015 - 08.2017
- Maintain multi-million dollar account billings
- Analyze data provided and process information to achieve and sustain accurate and timely billing
- Contact accounts via telephone and email for information
- Compile correspondence memos and letters to ensure proper adjustments and credits to correct accounts
- Maintain and secure confidential documents
- Submit required information to the State of Alabama Medicaid Agency in a timely manner
- Extensive use of Microsoft Excel and Word
- Responsible for tracking mandatory office training requirements
- Handled new employee trainings
- During this position, I assisted with Executive/director level tasks to relieve duties and made the environment flow more efficiently
Administrative Assistant
Raymond Fernandez, MD PC
07.2007 - 02.2015
- Provided ALL administrative support for the office
- Coding/Billing for multiple insurance companies
- Process Accounts Payable and Receivables timely to ensure cash-flow
- Performance of all back-up duties for all office personnel, including: Receptionist, Medical Assistant, Nuclear Medicine Assistant
- Responsible for balancing and preparing daily deposits
- Prepared all office correspondence
- Answer multiline telephone system
- Assist with travel arrangements
- Handled office calendar/scheduling software
Medical Lab Assistant/Phlebotomist
MARSHALL MEDICAL CENTER SOUTH
09.2005 - 07.2007
- Responsible for all clerical lab duties
- Answer multi-line telephone system
- Maintain a confidential data base accessible to physicians
- Serviced currier route for all doctor offices
- Review inventory and order supplies for lab
- Specimen collections
Administrative Assistant/Optometric Tech
Timothy C NICHOLS, OD PC
06.2002 - 08.2005
- Responsible for all patient paper work for accurate billing
- Compile letters to request payment on past due accounts
- Make proper adjustments and credits to correct patient balances
- Maintain extensive filing system
- Schedule appointments
- Answer multi-line telephone system
- Served as back up to optician
- Performed all contact lens training
- Assisted patients in choosing eyewear
- Ordered supplies for the lab department
Administrative Assistant/Office Manager
Bill Mitchell, OD PC
06.1999 - 06.2002
- Responsible for all patient care and interaction
- Scheduled appointments
- Answered telephone
- Balanced and prepared daily deposits
- Office errands
- Opening/closing of office on weekends
- Responsible for training and overseeing office employees
- Coding/Billing for insurance claims
- Accounts Receivable
- Maintained schedule for doctor's practice, personal, continuing education, etc
Education
Associate's degree - Office Administration with concentration medical coding/transcription
Snead State Community College
Boaz, AL05.2014
Skills
- Transcription
- Human Resources
- Kronos
- Employee Orientation
- Interviewing
- Recruiting
- Office Administration and Assisting
- Statistics
- Medical Coding
- Workers' Compensation
- Multi-line Phone Systems
- Medical Billing
- Laboratory Experience
- Personal Assistant Experience
- Microsoft Powerpoint
- Accounts Receivable
- Insurance Verification
- Clerical Experience
- Accounts Payable
- Epic
- Office Management
- Management
- SAP
- Talent Acquisition
- EMR Systems
- Benefits Administration
- Medical Records
- ICD-10
- Medical Scheduling
- Medical Office Experience
- CPT Coding
- Financial Report Writing
- Medical Terminology
- ICD-9
- Human Resources Management
- Medical documentation
- Documentation control
- Records retrieval
- Invoicing
- Executive Assisting/Office Management
- Medical Devices
- Phone Etiquette
- HR Sourcing
- Calendar Management
- Prior authorizations
- Lean Six Sigma
- Schedule management
- Salesforce
- SharePoint
- Event Planning
- Data entry
- Medical transcription
- Data review
- Documentation review
- Research
- Customer service
- Filing
- Microsoft Word
- Microsoft Excel
- Writing skills
- Microsoft Office
- Computer skills
- Communication skills
- Adobe Acrobat
- Data management
- Six Sigma
- Math
- Microsoft Outlook
- Logistics
- Clinic
- Project management
- Word processing
- Organizational skills
- Contracts
- Sourcing
- Administrative experience
- DocuSign
- Proofreading
- Document management
- Project coordination
- Executive administrative support
- Time management
- Linux
- Employee relations
- Editing
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Office administration
- Meticulous attention to detail
- Information confidentiality
- Customer Service-oriented
- Expense reporting
- Scheduling
- Calendar management
- Interpersonal communication
- Travel coordination
- Travel arrangements
- Database management
- Excel spreadsheets
- Document preparation
- Advanced MS office suite
- Resourceful
- Project planning
- File organization
- Staff management
- Invoice processing
- Strategic planning
- Phone etiquette
- Conflict management
- Presentation development
- Software knowledge
- Social media management
- Project oversight
- Videoconference preparation
Certification
Lean Six Sigma Yellow Belt, Present
Assessments
- HR: Compensation & benefits, Proficient, 08/01/22
- Attention to detail, Proficient, 09/01/22
- Recruiting, Proficient, 08/01/22
- Work style: Reliability, Proficient, 04/01/22
- Office manager, Proficient, 03/01/23
- Administrative assistant/receptionist, Proficient, 06/01/22
Accomplishments
- Planned corporate meetings, lunches and special events for groups of 800+ employees.
- Created detailed expense reports in excess of $5,000, including currency exchanges.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved digital tracking by introducing Blue Cross and Blue Shield program for company wellness tasks.
Languages
English
Native or Bilingual
Timeline
Executive Assistant
Crestwood Medical Center
05.2024 - Current
Clinical Authorization Specialist
Progyny Fertility Benefits
06.2023 - 05.2024
Executive Assistant
PPG Industries
10.2022 - 05.2023
HR Coordinator/Credentialing Specialist
Huntsville Renal
07.2021 - 10.2022
Office Manager/Executive Assistant
University of Alabama in Huntsville - Faculty and Staff Clinic
11.2017 - 07.2021
Billing Specialist
Huntsville Hospital Health System
03.2015 - 08.2017
Administrative Assistant
Raymond Fernandez, MD PC
07.2007 - 02.2015
Medical Lab Assistant/Phlebotomist
MARSHALL MEDICAL CENTER SOUTH
09.2005 - 07.2007
Administrative Assistant/Optometric Tech
Timothy C NICHOLS, OD PC
06.2002 - 08.2005
Administrative Assistant/Office Manager
Bill Mitchell, OD PC
06.1999 - 06.2002
Lean Six Sigma Yellow Belt, Present
Associate's degree - Office Administration with concentration medical coding/transcription
Snead State Community College
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