Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lorrie Johnston

Owens Cross Roads

Summary

Highly skilled Senior Executive Assistant with vast experience in supporting C-level executives. Strengths include multitasking, problem-solving, and calendar management. Known for improving office efficiency by optimizing administrative processes and utilizing advanced technical skills to enhance productivity. Proven ability to manage high-stake projects and navigate complex executive schedules effectively.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Executive Assistant

Lakeland Fire + Safety
Huntsville
06.2025 - Current
  • Managed daily executive schedules to maximize productivity and organization.
  • Coordinated meetings and events, ensuring efficient logistics management.
  • Prepared professional correspondence and documents to uphold communication standards.
  • Supported project coordination by assisting team members with administrative tasks.
  • Updated filing systems for quick access to essential documents.
  • Maintained office supplies inventory, ensuring timely restocking.
  • Collaborated across departments to facilitate seamless operational workflows.
  • Handled incoming calls and inquiries, directing them appropriately.
  • Coordinated travel itineraries and logistics for various destinations.
  • Supported agents in processing bookings and confirming reservations.
  • Provided assistance in obtaining necessary visas and passports for international trips.
  • Reviewed travel and expense reports for accuracy and compliance with company policies.
  • Assisted in processing employee reimbursements for travel-related expenses efficiently.
  • Maintained organized records of expense reports for easy retrieval and review.
  • Developed detailed monthly expense reports for management review identifying trends or exceptions requiring further investigation.
  • Provided support to internal auditors during reviews of departmental processes and procedures related to travel and expense reporting.
  • Analyzed complex financial information to offer recommendations to management, driving decision-making.

Executive Assistant to the Chief Executive Officer

Crestwood Medical Center
Huntsville
05.2024 - 05.2025
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Prepared invoices and drafted memos for executives.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Coordinated multiple schedules using online calendaring system.
  • Delivered optimal administrative, customer service and case management support.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Handled confidential information with discretion and integrity.
  • Managed and tracked expenses to meet company budget requirements.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Maintained an organized filing system for easy retrieval of documents when needed.
  • Reviewed contracts prior to signing on behalf of the company.
  • Streamlined processes related to onboarding new employees into executive positions.
  • Organized events hosted by the CEO, including planning logistics and coordinating catering services.
  • Responded promptly to inquiries from internal staff members regarding any issues related to their roles or responsibilities.
  • Researched industry trends and developments to provide informed recommendations to the CEO.
  • Acted as an intermediary between the CEO and other departments or outside organizations when needed.
  • Created agendas for senior management meetings and took minutes during those meetings.
  • Managed special projects as assigned by the CEO in a timely manner.
  • Managed calendar and scheduled meetings for the Chief Executive Officer.

Clinical Authorization Specialist

Progyny
New York City
06.2023 - 05.2025
  • Processed patient authorization requests for fertility treatments and services.
  • Communicated with healthcare providers to gather necessary documentation.
  • Coordinated with insurance companies to verify coverage details and eligibility.
  • Maintained accurate records of authorization submissions and approvals.
  • Assisted team members in resolving complex authorization issues efficiently.
  • Educated patients about their benefits and authorization processes clearly.
  • Researched patient eligibility, coverage information, and benefit levels.
  • Tracked authorization statuses using electronic databases or manual filing systems.
  • Performed data entry into various computer systems including but not limited to EMRs and CRMs.
  • Verified insurance authorizations with payers via telephone or web-based systems.
  • Coordinated communication between providers, patients, payers, and other departments as needed.
  • Reviewed authorization requests for accuracy and completeness.
  • Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
  • Provided customer service to internal and external customers related to authorization requests.
  • Created spreadsheets utilizing Microsoft Excel for tracking authorization status updates from payers.
  • Maintained current knowledge of applicable regulations, laws, and standards.
  • Attended continuing education seminars on topics relevant to the role such as coding changes or insurance policy updates.
  • Participated in meetings with staff members from other departments such as billing and coding teams to provide clarification on policies related to authorizations.
  • Entered data into electronic medical record system accurately and efficiently.
  • Explained reasons behind application denials and recommended further action.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Participated in new hire training and development tasks.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

Executive Assistant

PPG Aerospace
Huntsville
10.2022 - 05.2023
  • Managed daily schedules for executives to enhance productivity and organization.
  • Coordinated meetings and events, ensuring all logistics were arranged efficiently.
  • Prepared correspondence and documents, maintaining professional standards of communication.
  • Assisted in project coordination, supporting team members with administrative tasks.
  • Handled incoming calls and inquiries, directing them to the appropriate personnel.
  • Maintained office supplies inventory, ensuring timely replenishment as needed.
  • Provided administrative support to the executive team, managing calendars and scheduling meetings.
  • Managed multiple projects simultaneously while ensuring deadlines were met without compromising quality standards.
  • Maintained knowledge of organizational policies and procedures to ensure compliance with applicable laws and regulations.
  • Supervised junior staff members including assigning tasks and monitoring progress throughout completion.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Developed processes for streamlining workflow among various departments within the organization by establishing effective communication channels between teams.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Created monthly expense reports for senior executives utilizing accounting software programs such as QuickBooks or Peachtree Accounting Software.
  • Answered telephone calls promptly while taking messages when necessary in accordance with company policy.
  • Obtained signatures for important financial and legal documents.
  • Ensured that all documents were properly signed by relevant parties before being submitted for further processing.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Transcribed minutes of meetings accurately using technology such as Microsoft Word or Google Docs.
  • Composed confidential communications on behalf of senior executives in response to inquiries from staff members or external contacts.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Delivered optimal administrative, customer service and case management support.

Human Resources Coordinator/Credentialing Specialist

Huntsville Renal Clinic
Huntsville
07.2021 - 10.2022
  • Coordinated recruitment efforts for various positions within the organization.
  • Managed employee onboarding processes to ensure smooth transitions.
  • Assisted in maintaining employee records and HR databases for compliance.
  • Collaborated with managers to address employee relations issues effectively.
  • Developed and implemented HR policies to promote a positive workplace culture.
  • Handled confidential information with discretion and sensitivity.
  • Updated employee records in HR database system.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Assisted customer service with inbound and outbound calls regarding HR inquiries.
  • Prepared documents for termination processes such as exit interviews and severance packages.
  • Conducted background checks for potential candidates.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Analyzed employee surveys to identify areas needing improvement in the workplace.
  • Provided administrative support for HR projects and initiatives.
  • Reviewed and verified provider credentials for compliance with regulatory standards.
  • Managed documentation processes for initial and ongoing credentialing applications.
  • Conducted regular audits of credentialing files to ensure accuracy and completeness.
  • Ensured timely completion of credentialing processes by providing guidance to providers on required documentation.
  • Processed re-credentialing applications for existing providers according to contractual requirements.

Office Manager/Administrative Executive Assistant

University Of Alabama In Huntsville
Huntsville
11.2017 - 07.2021
  • Managed daily office operations and ensured efficient workflow.
  • Coordinated schedules and meetings for faculty and staff.
  • Oversaw inventory management and supply procurement processes.
  • Trained new employees on office procedures and software systems.
  • Implemented office policies to enhance productivity and organization.
  • Developed communication strategies to streamline internal interactions.
  • Assisted in budget preparation and tracking departmental expenses.
  • Maintained accurate records and documentation for administrative tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office budget to handle inventory, postage and vendor services.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Organized company events including holiday parties, team building activities .
  • Ensured compliance with applicable laws regarding employment practices.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Assisted in recruiting, onboarding and training new employees.
  • Maintained confidential records relating to personnel matters.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed contracts prior to submission for approval.
  • Conducted online research in order to stay abreast of industry trends and developments.

Billing Specialist

Huntsville Hospital
Huntsville
03.2015 - 08.2017
  • Processed invoices and billing statements using accounting software.
  • Managed customer accounts and resolved billing inquiries efficiently.
  • Collaborated with departments to ensure accurate billing data.
  • Assisted in month-end closing procedures and reconciliations.
  • Generated financial reports to support management decision-making.
  • Provided training and guidance to new billing staff members.
  • Maintained compliance with industry regulations and company policies.
  • Answered customer inquiries regarding billings, payments, account status.
  • Worked with team members to identify and develop process improvements.
  • Investigated incorrect billings and processed refunds as necessary.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Developed financial reports detailing accounts receivable aging status.
  • Tracked changes in legislation that could affect billing procedures.
  • Performed additional duties as assigned by management team.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Submitted claims to insurance companies.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.

Administrative Assistant

Raymond Fernandez MD, PC
Albertville
07.2007 - 02.2015
  • Managed scheduling and calendar coordination for multiple executives.
  • Organized and maintained filing systems for efficient document retrieval.
  • Assisted in preparing reports and presentations using Microsoft Office Suite.
  • Handled incoming calls and inquiries, providing information to clients and staff.
  • Implemented office procedures to enhance operational efficiency and organization.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Scheduled appointments between clients and customers and internal staff members.
  • Processed invoices for payment using accounting software applications.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Directed customer inquiries to appropriate department personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Drove customer feedback to deliver information to management for corrective action.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.

Laboratory Phlebotomist

Marshall Medical Centers
Boaz
09.2003 - 07.2005
  • Collected blood samples using venipuncture and capillary techniques.
  • Processed and labeled specimens for laboratory testing.
  • Maintained accurate patient records and documentation in electronic systems.
  • Educated patients on procedures to ensure comfort and compliance.
  • Collaborated with healthcare professionals to coordinate phlebotomy services.
  • Ensured compliance with safety protocols and infection control standards.
  • Managed inventory of supplies and equipment for phlebotomy procedures.
  • Trained new staff on phlebotomy techniques and best practices.
  • Assisted nursing staff with intravenous starts if needed while following proper safety precautions.
  • Followed infection control guidelines when handling biohazardous materials such as needles, tubes.
  • Demonstrated excellent patient care by providing comfort and assurance during the procedure.
  • Transported specimens safely from collection sites to laboratories using appropriate containers and temperature controls.
  • Verified patient information prior to specimen collection including name, date of birth, address.
  • Conducted maintenance on equipment regularly according to manufacturer's specifications.
  • Reported any incidents or irregularities observed during specimen collection process according to lab policies.
  • Recognized and addressed potential donor reactions such as fainting or dizziness quickly and appropriately.
  • Provided guidance to patients on pre-test preparations such as fasting requirements.
  • Checked hemoglobin levels of individuals prior to blood donation.
  • Input medical and insurance information into database for inclusion in patient records.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Used heel and finger stick methods to obtain blood from capillaries.

Optometric Technician/Admin Assistant

Timothy Nichols OD, PC
Albertville
06.2001 - 08.2003
  • Assisted patients with vision tests and screenings.
  • Prepared examination rooms and maintained equipment cleanliness.
  • Conducted preliminary tests using autorefractors and tonometers.
  • Educated patients on contact lens care and usage.
  • Managed patient records, ensuring accuracy and confidentiality.
  • Scheduled appointments and coordinated office workflow efficiently.
  • Provided administrative support to optometrists during examinations.
  • Trained new staff on office procedures and patient interactions.
  • Answered phone calls from customers inquiring about services offered by the practice.
  • Checked patient records for accuracy and updated them when necessary.
  • Maintained a clean work environment by sterilizing instruments after each use.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
  • Ensured that all medical equipment was functioning properly before use.
  • Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
  • Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
  • Contacted insurance companies to verify coverage information prior to treatment.
  • Filed paperwork in accordance with HIPAA regulations and office protocols.
  • Verified prescriptions written by doctors prior to filling orders.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Assisted in minor surgical procedures such as corneal foreign body removal.
  • Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
  • Conducted inventory management for optical frames, lenses, and contact lens supplies.

Optometrist Assistant/Assistant Office Manager

Bill Mitchell OD, PC
Albertville
06.1999 - 06.2001
  • Assisted optometrists in conducting patient eye examinations and assessments.
  • Managed patient scheduling and maintained accurate records in the system.
  • Prepared examination rooms with necessary equipment and supplies for procedures.
  • Educated patients on proper contact lens care and eyewear maintenance.
  • Communicated effectively with patients to address inquiries and concerns promptly.
  • Measured patients' visual acuity, depth perception, color vision, peripheral vision and eye muscle coordination.
  • Maintained a clean work environment by wiping down equipment between uses, disposing of biohazardous materials in accordance with safety standards.
  • Explained how to properly insert, remove and care for contact lenses.
  • Greeted patients upon arrival at the office and provided them with the necessary forms to complete their visit.
  • Provided assistance with fitting frames for eyeglasses or contacts lenses.
  • Reviewed patient charts prior to examinations to ensure accuracy of information.
  • Verified insurance coverage and collected payments from patients or other third-party payers.
  • Ordered optical supplies, maintained inventory levels and restocked shelves as needed.
  • Participated in continuing education activities to stay up-to-date on industry best practices.
  • Handled general office duties to support administrative staff during peak hours.
  • Contacted medical facilities to schedule patients for admission.
  • Responded promptly to customer inquiries via phone or email.
  • Performed additional tasks assigned by senior management staff.
  • Collected and coded various documents to prepare for filing, storage, and processing.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Education

Bachelor of Arts - Organizational Leadership

University of Alabama At Huntsville
Huntsville, AL
01-2020

Associate of Science - Office Administration

Snead State
Boaz, AL
05-2014

Skills

  • Project management
  • Microsoft Excel
  • Data analysis
  • Customer service
  • Office administration
  • Process improvement
  • Effective communication
  • Team collaboration
  • Event coordination
  • Calendar management proficiency
  • Office equipment proficiency
  • Proactive decision making
  • Resourceful vendor relations
  • High-level confidentiality
  • Excellent interpersonal skills
  • Budget management experience
  • Strong organizational skills
  • Adaptable to change
  • Executive support expertise
  • Human resources
  • Conflict resolution techniques
  • Efficient travel arrangements
  • Expert time management
  • Document handling
  • Schedule management
  • Proper phone etiquette
  • Presentation development
  • Mail management
  • Self-starter
  • Professional and mature
  • Videoconference preparation
  • Report analysis
  • Articulate and well-spoken

Certification

  • Lean Six Sigma Yellow Belt

References

References available upon request.

Timeline

Senior Executive Assistant

Lakeland Fire + Safety
06.2025 - Current

Executive Assistant to the Chief Executive Officer

Crestwood Medical Center
05.2024 - 05.2025

Clinical Authorization Specialist

Progyny
06.2023 - 05.2025

Executive Assistant

PPG Aerospace
10.2022 - 05.2023

Human Resources Coordinator/Credentialing Specialist

Huntsville Renal Clinic
07.2021 - 10.2022

Office Manager/Administrative Executive Assistant

University Of Alabama In Huntsville
11.2017 - 07.2021

Billing Specialist

Huntsville Hospital
03.2015 - 08.2017

Administrative Assistant

Raymond Fernandez MD, PC
07.2007 - 02.2015

Laboratory Phlebotomist

Marshall Medical Centers
09.2003 - 07.2005

Optometric Technician/Admin Assistant

Timothy Nichols OD, PC
06.2001 - 08.2003

Optometrist Assistant/Assistant Office Manager

Bill Mitchell OD, PC
06.1999 - 06.2001

Bachelor of Arts - Organizational Leadership

University of Alabama At Huntsville

Associate of Science - Office Administration

Snead State

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