Lorrie Landrum
Houston,TX
Summary
Enterprising Manger/Closer successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
12
12
years of professional experience
Work History
Branch Manager/Senior Escrow Officer
Monarch Title Of Texas LLC
2021.03 - Current
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Maintained friendly and professional customer interactions.
- Assisted junior escrow officers in resolving complex issues, fostering their professional growth and development.
- Conducted regular audits of escrow accounts to ensure accuracy, compliance, and proper funds disbursement upon closing.
- Ensured timely closings on properties through effective coordination with mortgage lenders, appraisers, inspectors, and other professionals involved in the transaction.
- Organized educational seminars for real estate agents to keep them informed on current industry trends and regulatory changes affecting the escrow process.
- Developed new business opportunities by actively participating in networking events and building strategic partnerships within the real estate community.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Forwarded title clearing documentation to title officer for approval.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
Branch Manager/Senior Escrow Officer
Celebrity Title Company
2018.05 - 2021.03
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced client satisfaction by efficiently managing complex escrow transactions and providing exceptional customer service.
- Reduced closing timeframes for residential and commercial properties by streamlining escrow processes and coordinating with relevant parties.
- Fostered strong relationships with clients, lenders, agents, and attorneys to facilitate smooth escrow transactions and maintain a high level of referral business.
- Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
- Conducted regular audits of escrow accounts to ensure accuracy, compliance, and proper funds disbursement upon closing.
- Assisted junior escrow officers in resolving complex issues, fostering their professional growth and development.
- Improved communication between all parties involved in a transaction by developing comprehensive status reports throughout the escrow process.
- Boosted company revenue by identifying and capitalizing on cross-selling opportunities during escrow transactions.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Forwarded title clearing documentation to title officer for approval.
- Checked signatures and legal descriptions for accuracy and integrity.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Developed and maintained relationships with customers, lenders and other third parties.
- Compiled closing packages for drafting and presentation accuracy.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Escrow Team Lead
BRPS TItle
2017.08 - 2018.05
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Coached team members in techniques necessary to complete job tasks.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
Senior Escrow Officer
Texas American Title Company
2012.05 - 2017.08
- Enhanced client satisfaction by efficiently managing complex escrow transactions and providing exceptional customer service.
- Reduced closing timeframes for residential and commercial properties by streamlining escrow processes and coordinating with relevant parties.
- Fostered strong relationships with clients, lenders, agents, and attorneys to facilitate smooth escrow transactions and maintain a high level of referral business.
- Assisted junior escrow officers in resolving complex issues, fostering their professional growth and development.
- Improved communication between all parties involved in a transaction by developing comprehensive status reports throughout the escrow process.
- Contributed to the company''s growth by consistently exceeding performance targets and earning recognition for outstanding service quality within the industry.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Followed-up on status of releases, policies, and return of recorded documents.
Education
No Degree -
Kilgore College
Kilgore, TXHigh School Diploma -
New Diana High School
Diana, TX05.1989
Skills
- Proficient in Ramquest, Soft Pro, Resware
- Coaching and Mentoring
- Branch Operations Management
- Interviewing and Hiring
- Friendly
- Public Speaking
- Goals and Performance
- Team Player
- Staff Recruitment
- Proficient in MS Office
- Attention to Detail
Timeline
Branch Manager/Senior Escrow Officer
Monarch Title Of Texas LLC
2021.03 - Current
Branch Manager/Senior Escrow Officer
Celebrity Title Company
2018.05 - 2021.03
Escrow Team Lead
BRPS TItle
2017.08 - 2018.05
Senior Escrow Officer
Texas American Title Company
2012.05 - 2017.08
No Degree -
Kilgore College
High School Diploma -
New Diana High School
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