Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lorrie Lieske

Ottawa,IL

Summary

Goal-driven professional with a strong background in healthcare administration ensuring regulatory compliance. Skilled in operational management, resident care, and budget oversight. Known for fostering collaborative environments and maintaining high standards. Reliable and adaptable, focused on delivering consistent results in residential settings.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Licensed Nursing Home Administrator

Residential Alternatives of Illinois
02.2016 - Current
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Created documents such as employee write-ups and incident reports to develop and implement corrective action plans.
  • Led quality improvement initiatives focused on enhancing patient satisfaction scores and reducing readmission rates.
  • Controlled accounts payable, accounts receivable, billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
  • Delivered financial reports such as income documents, balance sheets and cash flow statement to organization's board.
  • Optimized staffing models for efficient personnel scheduling that balanced employee needs with facility requirements.
  • Facilitated ongoing staff development through comprehensive training programs, mentorship opportunities, and performance evaluations.
  • Maintained compliance with statutory, regulatory, state and federal guidelines for benefits and developed appropriate procedures to meet nursing home objectives.
  • Strengthened partnership with local educational institutions, increasing opportunities for student internships and clinical rotations within the facility.
  • Oversaw risk management activities by developing safety protocols and promoting a culture centered around resident well-being to minimize potential liability concerns.
  • Developed strong relationships with local healthcare providers, increasing referral rates and strengthening the facility''s reputation within the community.
  • Ensured regulatory compliance by conducting internal audits, addressing deficiencies promptly, and maintaining up-to-date knowledge of industry standards and regulations.

Licensed Nursing Home Administrator

Residential Alternatives of Illinois
07.2013 - 02.2016
  • Responsible for management and operations of the community which included; villa homes, independent living apartments and a licensed assisted living facility.
  • Overall marketing of the campus.
  • Assessing and admitting residents.
  • Recuiting of staff, hiring staff, terminations of staff and completing payroll.
  • Supervise all departments, managers and staff members.
  • Accounts receivable and payables.
  • Monitor and control facility costs and budgets.
  • Ensure follow through of company policies and procedures to maintain compliance with IDPH, OSHA and other state/federal entities.
  • Increased occupancy from 75% to 100%.

Marketing Director

Lutheran Life Communities
11.2005 - 05.2013
  • Analyzed market and identified opportunities.
  • Direct marketing for all levels of care which included skilled nursing, short term rehabilitation, a certified memory support unit, assisted living and independent living.
  • Initiated several successful marketing campaigns.
  • Regularly attended networking events to maximize professional relationships.
  • Creation and implementation of monthly, quarterly and annual marketing plans.
  • Developed annual marketing budget and stayed consistently within 1% of budget.
  • Developed and presented educational programs to facility staff and referral sources.
  • Supervised marketing and reception staff.

Facility Coordinator

Rivershores
08.2002 - 04.2004
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Developed relationships with physicians and hospital discharge planners.
  • Developed resident service plans.
  • Hiring, scheduling and terminations for nursing staff.
  • Maintained inventory and ordered supplies to keep facility resources readily available.

Certified Nursing Assistant

Rivershores
09.1997 - 08.2002
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

Bachelor of Science - Psychology

Northern Illinois University
Dekalb, IL
05-2002

Skills

  • Organizational leadership
  • Operations management
  • Quality improvement
  • Personnel management
  • Patient relations
  • Profit improvements
  • Occupancy strategies
  • Employee retention strategies
  • Performance improvement
  • Budgeting expertise
  • Customer service
  • Time management

Certification

  • NHA - Illinois Licensed Nursing Home Administrator #044.010781

Timeline

Licensed Nursing Home Administrator

Residential Alternatives of Illinois
02.2016 - Current

Licensed Nursing Home Administrator

Residential Alternatives of Illinois
07.2013 - 02.2016

Marketing Director

Lutheran Life Communities
11.2005 - 05.2013

Facility Coordinator

Rivershores
08.2002 - 04.2004

Certified Nursing Assistant

Rivershores
09.1997 - 08.2002

Bachelor of Science - Psychology

Northern Illinois University

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Lorrie Lieske