Lorrie Ludwig
Administrative Assistant
Ankeny,IA
Summary
Accomplished Administrative Assistant with expertise in office administration and customer relations, honed at Iowa State University. Enhanced executive efficiency by streamlining procedures and improving workflow. Proficient in Microsoft Excel and a strong problem solver, fostering teamwork and collaboration.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
21
21
years of professional experience
Work History
Administrative Assistant II, Office Manager
Iowa State University
02.2023 - Current
- Managed scheduling and calendar coordination for executive team to enhance time efficiency.
- Streamlined office procedures, resulting in improved workflow and reduced administrative delays.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
- Maintained filing systems and document organization, improving retrieval speed by implementing standardized protocols.
- Collaborated with team members on project tasks, promoting effective teamwork and information sharing.
Administrative Assistant
Ankeny Community School
07.2004 - 02.2023
- Managed scheduling and coordination of meetings for administrative staff.
- Streamlined document processing by implementing digital filing systems.
- Assisted in budgeting processes through expense tracking and reporting.
- Facilitated communication among faculty, administration, and parents to enhance collaboration.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Associate of Arts - Administrative Assistant
American Institute of Business
Des Moines, IA08-1980
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Strong problem solver
- Scheduling
- Critical thinking
Timeline
Administrative Assistant II, Office Manager
Iowa State University
02.2023 - Current
Administrative Assistant
Ankeny Community School
07.2004 - 02.2023
Associate of Arts - Administrative Assistant
American Institute of Business
2025 Departmental Excellence Award in Support
I actively pursue knowledge in Computer Science to enhance my ability to deliver first-class customer service to faculty, staff, and students. My ongoing learning ensures I can provide informed, efficient support across a range of technical and administrative needs. I consistently maintain a positive and upbeat demeanor, contributing to a collaborative and welcoming work environment that fosters productivity and morale.
I proactively engage with the new Department Chair to understand his leadership style, priorities, and strengths. Demonstrate a commitment to learning and adapting by aligning support strategies with his vision, fostering a productive working relationship and enhancing departmental cohesion.