Summary
Overview
Work History
Education
Skills
Timeline
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Lorrie Magersupp

Cumming,GA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

28
28
years of professional experience

Work History

Administrative Assistant

Boston Environmental & Contracting
01.2017 - Current
  • Schedule certification classes and refresher classes for employees.
  • Apply for new and renew existing licenses in multiple states.
  • Make sure all certifications are up to date and in compliance.
  • Apply for permits for building construction and asbestos and lead abatement.
  • Provide detailed inventories for insurance companies for loss due to fire, lead, asbestos ect.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Optician/Optical Manager

Weinstein Eye Assoc
03.1995 - 06.1999
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
  • Collaborated with store manager to plan staff schedules and determine hiring needs.
  • Recorded measurements, adjusted eye wear and made changes based on customer feedback.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Explained prescriptions, optical terminology and products to customers.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Aided in selection of eyeglass frames based on customer preferences.

Education

High School Diploma -

Patapsco High School & Center For Arts
Baltimore, MD
05.1988

Skills

  • Microsoft Office
  • Back Office Operations
  • PC Proficiency
  • Positive Reinforcement
  • Customer Service
  • Data Entry Documentation
  • Credit Card Transaction Processing
  • HIPAA Guidelines
  • Customer Inquiries
  • Bank Deposits
  • Account Reconciliation
  • Multi-Line Phone Systems
  • Excel Spreadsheets
  • Cash Register Operations
  • Cash Deposit Preparation
  • Bookkeeping Support

Timeline

Administrative Assistant

Boston Environmental & Contracting
01.2017 - Current

Optician/Optical Manager

Weinstein Eye Assoc
03.1995 - 06.1999

High School Diploma -

Patapsco High School & Center For Arts

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Lorrie Magersupp