Lorrie Manion
Alpine,CA
Summary
Extensive experience in customer support roles with proficiency in customer relationship management and data entry. Strong problem-solving abilities and empathetic communication style contribute to high customer satisfaction rates. Proven track record in managing high-volume interactions across calls, emails, and team collaboration. Committed to conflict resolution and continuous improvement in service delivery.
Overview
17
17
years of professional experience
Work History
Sales and Customer Support Representative
Fralock
Poway, US
02.2018 - Current
- Providing introductory information, such as product details, and onboarding documents to prospective new customers, and maintaining accurate documents for existing customers.
- Handling customer complaints and troubleshooting issues with products or service
- Oversee contract review for compliance with our policy and procedures.
- Staying up to date on the latest products and services in our field.
- Accessing databases to retrieve account information for customers.
Assistant Front Office Manager
San Diego Chiropractic Doctors
La Mesa, US
08.2015 - 01.2018
- Assisted in the management of front office operations, ensuring smooth and efficient daily functioning
- Managed patient check and checking out ensuring they received the care needed and respected their right to privacy
- I documented the patient's chief complaint for the visit and the progress notes for the doctor.
- Organized office events, meeting and team building activities to provide a positive work environment and enhance teamwork.
Administrative Assistant
Good Samaritan Retirement Center
El Cajon, US
07.2008 - 02.2015
- Advertising and Social media for our community. I toured perspective clients and their families.
- I performed an initial assessment of their physical, mental and social needs.
- I was a liaison between the outside community, hospitals, SNF and our facility.
- I attended network meetings, showcased our community at Health Fairs and provided service materials around the local cities.
- I would over see the move in process including the contract and all initial move in services.
- I worked in the medical room where I ordered and did the intaking and recording of the medications, made doctor appointments, accompanied residents to appointments when family couldn't and communicated the information to the appropriate people.
- I worked closely with all the physical, speech and occupational therapist.
- I also was the assistant to our Administrator.
- I was the go to person at our community where family coworkers and residents knew I could get done whatever they needed.
- I maintained a 97% occupancy in my three years of working in marketing.
- I created a business-to-business marketing plan.
- Skills Used: Nonprofit marketing, business-to-business marketing, event planning and logistics, skilled multitasker, excellent interpersonal skills and a strong communicator.
Education
Certification -
Concorde Career College
San Diego, CA12.1992
High school or equivalent -
Vahala high school
El Cajon, CA12.1987
Basic and advanced Activity Directors Class -
Helix adult school
La Mesa, CASkills
- Customer relations
- Microsoft Excel, M2M, and Sales Force
- Executive administration skills
- Organizational skills
- Conflict resolution
- Sales support
Accomplishments
- Was the go-to person at our community where family coworkers and residents knew I could get done whatever they needed.
- Maintained a 97% occupancy in my three years of working in marketing.
- Created a business-to-business marketing plan.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales and Customer Support Representative
Fralock
02.2018 - Current
Assistant Front Office Manager
San Diego Chiropractic Doctors
08.2015 - 01.2018
Administrative Assistant
Good Samaritan Retirement Center
07.2008 - 02.2015
Certification -
Concorde Career College
High school or equivalent -
Vahala high school
Basic and advanced Activity Directors Class -
Helix adult school