Lorrie McClaine
Kansas City,MO
Summary
To secure and maintain a position in a reputable organization, to expand my knowledge and skills while making a contribution to the success of the company. Reliable, hard-working team member dedicated to business success.
Overview
40
40
years of professional experience
Work History
Assistant Pit Manager
Argosy Casino Hotel & Spa
Riverside, MO
03.1995 - Current
- Increased casino revenue by effectively managing table games and ensuring optimal customer satisfaction.
- Improved operational efficiency by implementing innovative staff scheduling and resource allocation strategies.
- Enhanced player loyalty with personalized service, fostering strong relationships with valued clients.
- Ensured game integrity, closely monitoring gameplay to detect potential cheating or irregularities.
- Monitored company's players tracking system to facilitate guests, capture guest history, play evaluations and customer comps.
- Followed established guidelines and policies and procedures of company, state, and local regulations.
- Created an atmosphere conducive to high levels of customer satisfaction through excellent service standards.
Cashier/Stocker
PetSmart
Kansas City, MO
12.2021 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Clothes Sorter
Sheila's Dry Cleaners
Gladstone, MO
10.2019 - 03.2020
- Maintain a good and working relationship with co-workers and management.
- Maintained a clean and safe work environment by adhering to company guidelines and ensuring proper disposal of damaged or unusable items.
- Improved overall productivity by streamlining workflow through faster processing times and meticulous attention to detail and accuracy.
- Insured customer satisfaction by closely inspecting and tagging clothes, rugs, curtains and other items to find spots or damage before and after cleaning.
Daycare Director
LaPetite Academy
Saint Charles, MO
08.1984 - 03.1995
- Enhanced children's emotional and social development by implementing age-appropriate programs and activities.
- Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Streamlined daycare operations through effective scheduling, staff management, and budget control.
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Demonstrated flexibility through ability to relocate.
Education
Community Service For The Homeless
Argosy Casino
Riverside, WA06-2023
Child Care - Child Care Services Management
Lewis And Clark Community College
Godfrey, IL01-1991
High School Diploma -
East Alton/Wood River High School
Wood River, IL05-1982
Skills
- Cash Register Operation
- Customer Service Excellence
- Reliability and Punctuality
- Positive and Friendly Attitude
- Regulatory Compliance
- Work Ethic and Integrity
- Works Well with Others
- Patience and Empathy
- Product Restocking
- Flexibility and Problem Solving
Timeline
Cashier/Stocker
PetSmart
12.2021 - Current
Clothes Sorter
Sheila's Dry Cleaners
10.2019 - 03.2020
Assistant Pit Manager
Argosy Casino Hotel & Spa
03.1995 - Current
Daycare Director
LaPetite Academy
08.1984 - 03.1995
Community Service For The Homeless
Argosy Casino
Child Care - Child Care Services Management
Lewis And Clark Community College
High School Diploma -
East Alton/Wood River High School
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