Lorrie Montalbano
San Jose,CA
Summary
Dedicated Home Health Caregiver with a proven track record at Joe Camillo, skilled in compassionate care and chronic disease management. Enhanced patient mobility and quality of life through effective emotional support and personalized assistance. Committed to maintaining a safe environment while ensuring timely patient transport for appointments, fostering independence and well-being.
Professional with experience in veterinary client service, adept at managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with passion for animal care and client satisfaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Home Health Caregiver
Joe Camillo
07.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Chiropractic Receptionist
McGinnis Chiropractic, Inc
09.2022 - 01.2023
- Coordinated
- Facilitated smooth communication between patients, chiropractors
- Developed strong relationships with patients through attentive listening and compassionate support during their visits.
- Consistently updated patient information in the database, maintaining accuracy and confidentiality of records.
- Collaborated with the chiropractic team to provide comprehensive care for patients, resulting in better health outcomes.
- Contributed to practice growth by establishing rapport with new patients and encouraging word-of-mouth referrals among satisfied clients.
- Greeted patients warmly upon arrival, creating a positive first impression that set the tone for their visit.
Receptionist
Merrill Gardens
06.2021 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled payments
Veterinary Receptionist
Tri County Veterinary Hospital
03.2014 - 08.2021
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Education
High School Diploma -
Lynbrook
San Jose, CA06-1978
Skills
- Meal preparation
- Physical therapy support
- Personal hygiene assistance
- Emotional support
- Compassionate care
- Alzheimer's care
- Chronic disease management
- Medical equipment operation
- Hospice care
- Nutrition management
- Fall prevention
- Documentation
- Medication administration
- First aid and safety
- Feeding assistance
- Light housekeeping
- Patient transport
- Mobility support
Timeline
Home Health Caregiver
Joe Camillo
07.2023 - Current
Chiropractic Receptionist
McGinnis Chiropractic, Inc
09.2022 - 01.2023
Receptionist
Merrill Gardens
06.2021 - 08.2021
Veterinary Receptionist
Tri County Veterinary Hospital
03.2014 - 08.2021
High School Diploma -
Lynbrook
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