Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
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Lorrie Ploetz

Green Bay,WI

Summary

Dynamic and detail-oriented professional with extensive experience at Bay Oral Surgery & Implant Center, excelling in customer service and HIPAA compliance. Proven ability to manage multi-line telephone systems and maintain office equipment, ensuring efficient operations and a welcoming environment. Recognized for exceptional organizational skills and dedication to enhancing client experiences.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Receptionist

Green Bay Advanced Oral Surgery & Implant Center
Green Bay, WI
03.2024 - 12.2024
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted customers, answered general questions and directed to appropriate locations.

General Laborer

Duck Creek Vineyard & Winery
Denmark, WI
09.2023 - 03.2024
  • Cleaned up job sites after completion of projects.
  • Printed and applied shipping labels for boxes and packages according to product distribution instructions.
  • Completed variety of physical labor tasks.

Receptionist/Medical Records Clerk

Bay Oral Surgery & Implant Center
Ashwaubenon, WI
01.2002 - 09.2023
  • Scheduled and confirmed appointments.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Monitored office supplies inventory and placed orders when necessary.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Updated and recorded customer or client information to maintain accounts.
  • Coordinated pick-up and delivery of express mail services.
  • Answered and directed incoming calls using multi-line telephone system.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed incoming medical records requests.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.

Family Babysitter

My Sister
Ashwaubenon, WI
05.2001 - 01.2002
  • Responsibly watched children while parents were out.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Changed diapers as needed.
  • Put babies down for naps or bedtime routines following parent's instructions.

Packaging

Consumer Preferred
De Pere, WI
03.1999 - 05.2001
  • Ensured quality control of all products before packaging.
  • Maintained adherence to labeling and packaging requirements.
  • Maintained accurate records of production and packaging operations.
  • Maintained cleanliness of packaging area.
  • Replenished packaging materials as needed throughout the day.

Line Worker

Green Bay Cheese
Green Bay, WI
06.1994 - 03.1999
  • Packed finished goods into correct packages or boxes.
  • Worked closely with other members of the team to meet deadlines and goals set by management.
  • Sorted and packaged products to prepare for processing or shipment.
  • Measured and weighed items to meet quality standards and prevent waste.
  • Maintained a safe working environment by adhering to all safety regulations and policies.

Education

High School Diploma -

Bay Port High School
Green Bay, WI
06-1994

Skills

  • Multi-line telephone systems
  • Scheduling appointments
  • Office equipment maintenance
  • Customer service
  • Data entry
  • HIPAA compliance
  • Record keeping
  • Mail distribution
  • Record preparation
  • Appointment scheduling
  • Greeting and seating clients
  • Organization skills
  • Office supply inventory control
  • Mail handling

Affiliations

My hobbies I enjoy are arts & crafts, cooking, baking, outdoors, camping, dirt biking and animals.

Certification

  • HIPPA Privacy & Security Training, OSHA Training, Safety & Privacy Officer Training, Wisconsin Society Training and EMR & CareStack - Computer Programs.

References

References available upon request.

Timeline

Receptionist

Green Bay Advanced Oral Surgery & Implant Center
03.2024 - 12.2024

General Laborer

Duck Creek Vineyard & Winery
09.2023 - 03.2024

Receptionist/Medical Records Clerk

Bay Oral Surgery & Implant Center
01.2002 - 09.2023

Family Babysitter

My Sister
05.2001 - 01.2002

Packaging

Consumer Preferred
03.1999 - 05.2001

Line Worker

Green Bay Cheese
06.1994 - 03.1999
  • HIPPA Privacy & Security Training, OSHA Training, Safety & Privacy Officer Training, Wisconsin Society Training and EMR & CareStack - Computer Programs.

High School Diploma -

Bay Port High School
Lorrie Ploetz