Lorrie Ploetz
Green Bay,WI
Summary
Dynamic and detail-oriented professional with extensive experience at Bay Oral Surgery & Implant Center, excelling in customer service and HIPAA compliance. Proven ability to manage multi-line telephone systems and maintain office equipment, ensuring efficient operations and a welcoming environment. Recognized for exceptional organizational skills and dedication to enhancing client experiences.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Receptionist
Green Bay Advanced Oral Surgery & Implant Center
Green Bay, WI
03.2024 - 12.2024
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted customers, answered general questions and directed to appropriate locations.
General Laborer
Duck Creek Vineyard & Winery
Denmark, WI
09.2023 - 03.2024
- Cleaned up job sites after completion of projects.
- Printed and applied shipping labels for boxes and packages according to product distribution instructions.
- Completed variety of physical labor tasks.
Receptionist/Medical Records Clerk
Bay Oral Surgery & Implant Center
Ashwaubenon, WI
01.2002 - 09.2023
- Scheduled and confirmed appointments.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated and recorded customer or client information to maintain accounts.
- Coordinated pick-up and delivery of express mail services.
- Answered and directed incoming calls using multi-line telephone system.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed incoming medical records requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Family Babysitter
My Sister
Ashwaubenon, WI
05.2001 - 01.2002
- Responsibly watched children while parents were out.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Changed diapers as needed.
- Put babies down for naps or bedtime routines following parent's instructions.
Packaging
Consumer Preferred
De Pere, WI
03.1999 - 05.2001
- Ensured quality control of all products before packaging.
- Maintained adherence to labeling and packaging requirements.
- Maintained accurate records of production and packaging operations.
- Maintained cleanliness of packaging area.
- Replenished packaging materials as needed throughout the day.
Line Worker
Green Bay Cheese
Green Bay, WI
06.1994 - 03.1999
- Packed finished goods into correct packages or boxes.
- Worked closely with other members of the team to meet deadlines and goals set by management.
- Sorted and packaged products to prepare for processing or shipment.
- Measured and weighed items to meet quality standards and prevent waste.
- Maintained a safe working environment by adhering to all safety regulations and policies.
Education
High School Diploma -
Bay Port High School
Green Bay, WI06-1994
Skills
- Multi-line telephone systems
- Scheduling appointments
- Office equipment maintenance
- Customer service
- Data entry
- HIPAA compliance
- Record keeping
- Mail distribution
- Record preparation
- Appointment scheduling
- Greeting and seating clients
- Organization skills
- Office supply inventory control
- Mail handling
Affiliations
My hobbies I enjoy are arts & crafts, cooking, baking, outdoors, camping, dirt biking and animals.
Certification
- HIPPA Privacy & Security Training, OSHA Training, Safety & Privacy Officer Training, Wisconsin Society Training and EMR & CareStack - Computer Programs.
References
References available upon request.
Timeline
Receptionist
Green Bay Advanced Oral Surgery & Implant Center
03.2024 - 12.2024
General Laborer
Duck Creek Vineyard & Winery
09.2023 - 03.2024
Receptionist/Medical Records Clerk
Bay Oral Surgery & Implant Center
01.2002 - 09.2023
Family Babysitter
My Sister
05.2001 - 01.2002
Packaging
Consumer Preferred
03.1999 - 05.2001
Line Worker
Green Bay Cheese
06.1994 - 03.1999
- HIPPA Privacy & Security Training, OSHA Training, Safety & Privacy Officer Training, Wisconsin Society Training and EMR & CareStack - Computer Programs.
High School Diploma -
Bay Port High School
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