Summary
Overview
Work History
Education
Skills
Work Availability
Affiliations
Timeline
Accomplishments
References
Generic

Lorrie Shaw

Federal Heights,CO

Summary

Detail-oriented Patient Access Associate skilled in patient registration and insurance verification. Known for maintaining HIPAA compliance and ensuring accurate data entry, contributing to seamless patient experiences.

Overview

10
10
years of professional experience

Work History

Patient Access Associate (Medical Receptionist)

Boulder Medical Center
Boulder, CO
06.2022 - 09.2025
  • Process patient registrations and verify insurance information efficiently.
  • Utilize electronic health record systems to manage patient data accurately.
  • Schedule appointments and coordinate patient flow in the clinic.
  • Maintain confidentiality and adhere to HIPAA regulations diligently.
  • Educate patients on clinic policies and procedures patiently.
  • Balanced daily collections report at the end of each shift.
  • Scheduled appointments for patients according to their needs and preferences.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Greeted patients and visitors in a friendly, professional manner.
  • Performed administrative tasks such as scanning documents into the EHR system.
  • Answered telephone calls promptly, routing them to appropriate personnel as necessary.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Deliver Driver

Domino's Pizza
Denver, CO
09.2020 - 09.2022
  • Delivered pizzas promptly to customer locations and ensured food quality.
  • Operated delivery vehicle safely and followed traffic regulations.
  • Communicated with team members to coordinate order deliveries effectively.
  • Assisted in maintaining cleanliness of delivery vehicle and storage areas.
  • Handled customer inquiries and resolved issues during deliveries.
  • Followed health and safety standards to ensure product integrity.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Assistant Manager

Jimmy John's
Glendale, CO
05.2020 - 08.2022
  • Coordinated daily operations to enhance team efficiency and workflow.
  • Assisted in implementing process improvements to streamline operational tasks.
  • Resolved customer inquiries promptly, ensuring high levels of satisfaction and engagement.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Recruiter

Navajo Express
Denver, Colorado
03.2019 - 03.2020
  • Conducted candidate sourcing through job boards and social media platforms.
  • Facilitated interviews and assessed candidate qualifications for diverse roles.
  • Collaborated with hiring managers to define job requirements and expectations.
  • Managed applicant tracking system to streamline recruitment processes efficiently.
  • Developed and maintained relationships with potential candidates for future openings.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Explained job duties, compensation and benefits to potential candidates.
  • Sourced and screened potential candidates for open positions.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Coordinated background checks on successful candidates prior to offer acceptance.
  • Provided ongoing support throughout the entire recruitment life cycle processes.
  • Assisted in onboarding of new hires by providing orientation materials and training sessions.
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
  • Facilitated job application processes for qualified candidates.
  • Provided feedback to unsuccessful applicants on the status of their applications.

Assistant Manager

Dominos's Pizza
Boulder , CO
08.2018 - 03.2019
  • Coordinated daily operations to enhance team efficiency and workflow.
  • Managed inventory levels using inventory management software to ensure availability.
  • Trained new staff on company policies and operational procedures effectively.
  • Assisted in implementing process improvements to streamline operational tasks.
  • Resolved customer inquiries promptly, ensuring high levels of satisfaction and engagement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Manager

Domino's Pizza
Aurora, CO
10.2016 - 08.2018
  • Coordinated daily operations to enhance team efficiency and workflow.
  • Managed inventory levels using inventory management software to ensure availability.
  • Trained new staff on company policies and operational procedures effectively.
  • Resolved customer inquiries promptly, ensuring high levels of satisfaction and engagement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Warehouse Clerk

Mygrant Glass
Denver, Colorado
12.2015 - 10.2016
  • Prepared shipments by packing glass products according to safety guidelines.
  • Conducted regular quality checks on incoming and outgoing glass products for defects.
  • Assisted in maintaining a clean and safe work environment through daily cleaning routines.
  • Collaborated with team members to optimize workflow and improve operational processes.
  • Documented inventory discrepancies to ensure accurate stock levels and reporting.
  • Organized warehouse space by moving materials to appropriate locations.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Verified accuracy of incoming and outgoing shipments against packing lists and purchase orders.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Maintained business operations by communicating with coworkers and managers.
  • Maintained accurate inventory records using computerized tracking system.
  • Provided general administrative support when necessary including filing paperwork, answering phones.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Processed returns from customers and suppliers efficiently and accurately.
  • Updated existing records with new information as needed.
  • Prepared outgoing orders for shipment according to customer specifications.
  • Identified order discrepancies and damaged items and notified supervisor.

Education

Associate of Science - Healthcare Administration

Colorado Technical University
Colorado Springs, CO
04-2022

Skills

  • Patient registration
  • Electronic health records
  • Appointment scheduling
  • HIPAA compliance
  • Customer relationship management
  • Time management
  • Effective communication
  • Adaptability to change
  • Professional demeanor
  • Medical terminology
  • Patient confidentiality
  • Healthcare software expertise
  • Payment processing
  • Team collaboration
  • Customer service
  • Phone and email etiquette
  • Money handling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • My husband and I play darts in various dart leagues and enjoy going to competions throughout the year.
  • I enjoy reading when I have time.
  • I enjoy watching T.V. and movies.

Timeline

Patient Access Associate (Medical Receptionist)

Boulder Medical Center
06.2022 - 09.2025

Deliver Driver

Domino's Pizza
09.2020 - 09.2022

Assistant Manager

Jimmy John's
05.2020 - 08.2022

Recruiter

Navajo Express
03.2019 - 03.2020

Assistant Manager

Dominos's Pizza
08.2018 - 03.2019

Assistant Manager

Domino's Pizza
10.2016 - 08.2018

Warehouse Clerk

Mygrant Glass
12.2015 - 10.2016

Associate of Science - Healthcare Administration

Colorado Technical University

Accomplishments

  • During the last seven years, I have won various trophies and medals for my darts.
  • I received high honors from my schooling to receive my associates degree.

References

References available upon request.

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