Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorrie Smith

Dallas,TX

Summary

Professional with strong background in community management, known for delivering results through effective team collaboration. Adept at managing resident relations, coordinating events, and ensuring smooth operations. Reliable and adaptable, skilled in conflict resolution, property management software, and fostering positive community environments. Consistently focused on achieving goals and meeting evolving needs of community.

Overview

29
29
years of professional experience

Work History

Assistant Community Manager

Park Hollow Luxury Residences, ZRS Management
09.2014 - Current
  • Responsible for managing sales process, providing excellent customer service to residents, potential tenants and vendors. Assist Community Manager in daily operations of leasing, maintenance, resident and service issues.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Utilize proven sales techniques by accessing prospective resident’s needs; communicate features and benefits of the community, maintaining occupancy at or above 92.50%.
  • Streamlined rent collection processes, resulting in improved on-time payments and consistently maintaining delinquencies under 1.5% on net rental income.
  • Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.

New Home Sales Associate

Atticus Real Estate and Development
07.2009 - 11.2013
  • Managed the sale of 30 townhomes in a Developer owned community.
  • Coordinated leasing on aged units.
  • Boosted customer satisfaction by providing in-depth information on new home features and customization options.
  • Managed contract negotiations professionally, securing favorable terms for both parties involved.
  • Worked closely with construction teams to ensure timely completion of projects according to client specifications while adhering to budget constraints.

New Home Sales Consultant

Goodman Homes - K.Hovnanian Homes
01.2000 - 01.2007
  • Closed deals efficiently by addressing any concerns or objections raised by potential buyers during contract negotiations.
  • Built strong relationships with clients through regular follow-up communication, resulting in a high referral rate for future business.
  • "Presidents Club" $7+ million in sales, 2001, 2002, 2003, 2004, 2005, 2006
  • “Top Sales Producer” 2001, 2002, 2003, 2004, 2005, 2006
  • “Outstanding Customer Service” 2001, 2002, 2003, 2004, 2005, 2006
  • McSam “Circle of Stars” $10+ million, 2003, 2006
  • McSam Finalist – “Best Sales Professional” $250,001 - $300,000, 2003, 2004

New Home Sales Consultant

Sotheby Homes
01.2006 - 01.2007
  • Increased new home sales by conducting thorough market research and implementing effective sales strategies exceeding $7+ million in sales.
  • Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
  • Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
  • Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.

New Home Sales Consultant

David Weekly Homes
01.1996 - 01.1999
  • Responsible for community prospecting and realtor marketing, overseeing architectural changes to plans, preparing home buyers options, and community profit margins.
  • “Sales Consultant of the Year”, 1998.
  • “Highest Percentage Customer Satisfaction”, 1997, 1998.
  • “Top Sales Volume Producer” award 1997, 1998
  • “Outstanding Customer Satisfaction” 1997, 1998

Education

Associate of Arts -

Bowling Green State University
Bowling Green, OH

Skills

  • Detail-focused
  • Effective communication skills
  • Community relations management
  • Written and verbal communication
  • Payment management
  • Operations oversight
  • Proficient in task management
  • Effective time management
  • Effective problem resolution
  • Property leasing and sales
  • Skilled in using Real Page OneSite, BlueMoon, ZFORCE, Building Link, and Checkpoint ID

Timeline

Assistant Community Manager

Park Hollow Luxury Residences, ZRS Management
09.2014 - Current

New Home Sales Associate

Atticus Real Estate and Development
07.2009 - 11.2013

New Home Sales Consultant

Sotheby Homes
01.2006 - 01.2007

New Home Sales Consultant

Goodman Homes - K.Hovnanian Homes
01.2000 - 01.2007

New Home Sales Consultant

David Weekly Homes
01.1996 - 01.1999

Associate of Arts -

Bowling Green State University

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