Lorrie Thorson
Colorado Springs,CO
Summary
Experienced and successful retail leader skilled in managing and developing teams, providing coaching and feedback. Seeking opportunities to expand knowledge in government finance, budgets, and information controls.
Overview
10
10
years of professional experience
Work History
Branch Manager
Chase
11.2021 - Current
- Managing 12 personnel at the Uptown location
- Helped develop a strong cohesive culture to then drive business results including the highest OSAT (client experience) in the last several years
- Proven success by improving performance level of branches by establishing maintaining internal controls to achieve efficient operations, and being complaint to laws and regulations
- I have lead multiple successful audits
Indoor Cycling Instructor
Ft. Carson
04.2014 - 12.2023
- Lead a 60-minute cycling class to 25+ active duty soldiers and dependents, demonstrating ability to motivate others in a challenging environment
Business Banking Center Manager
Community Banks of CO
05.2021 - 09.2021
- Company Overview: Business Banking Center Manager
- Managing 5 personnel inside of a banking center
- Leveraging Direct Contribution reports to help analyze book of business and depict where we need to grow
- Leveraged data to organize, analyze and interpret numerical to drive results
- Coaching and developing associates on the skills to deepen client relationships
- Personally, reaching out to businesses in the area to successfully acquire their relationship
- Business Banking Center Manager
Branch Manager
Wells Fargo
06.2019 - 03.2021
- Managing 10 personnel abiding by policy and procedure of Wells Fargo
- Coaching and developing employees resulting in multiple promotions
- Successfully passing two audits and multiple mystery shops adhering to compliance protocols
Asst. Branch Manager
Wells Fargo
09.2016 - 06.2019
- Growing and maintaining customer relationships, while participating in leadership roles
- Daily duties included post reviews with other bankers, engaging in financial literacy conversations with clients, and mitigating risks
- Awarded semi-annual recognition for 4 quarters in Customer Experience Excellence
Personal Banker
Wells Fargo
02.2015 - 09.2016
- Assist clients in service request as well as in-depth financial conversations
- Developed skills to educate clients on credit needs, budgeting plans, and retirement
- Became a Wells @ Work advocate where I went out in the community and provided financial literacy to businesses
Education
Some College (No Degree) -
University of Phoenix
Tempe, AZSkills
- Work Prioritization
- Operational Reports
- Account analysis expertise
- Relationship Building
- Financial Analysis
- Excels in team leadership
- Proficient in [Software Program]
- Process Improvement
Accomplishments
- 2023 Successful Branch Audit
- 2022 Successful Branch Audit
- 2019 Golden Spoke Team Member (Wells Fargo)
- 2018 Branch Team member semi-annual recognition (Q3-Q4)
- 2018 Branch Team member semi-annual recognition (Q1-Q2)
References
References available upon request.
Timeline
Branch Manager
Chase
11.2021 - Current
Business Banking Center Manager
Community Banks of CO
05.2021 - 09.2021
Branch Manager
Wells Fargo
06.2019 - 03.2021
Asst. Branch Manager
Wells Fargo
09.2016 - 06.2019
Personal Banker
Wells Fargo
02.2015 - 09.2016
Indoor Cycling Instructor
Ft. Carson
04.2014 - 12.2023
Some College (No Degree) -
University of Phoenix
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