Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lorrie Yeldell

Lorrie Yeldell

Dallas,TX

Summary

Dynamic customer service specialist with 20 years of experience delivering innovative customer service to drive sales and foster customer loyalty. Proven ability to excel in team environments or independently, resolving customer issues effectively. Open to relocation for the right opportunity.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Case Aide

The Salvation Army
02.2025 - Current
  • Inputs client and program records into HMIS system.
  • Conducts discharge of clients according to program procedures.
  • Monitors daily activities and ensures client program participation; ensures the safety, cleanliness, and orderliness of program environment; ensures clients maintain appropriate attire and personal hygiene; observes clients for safety, health and risk potentials.
  • Administers breathalyzer tests and urinalysis tests to program clients; administers sexual offender checks as needed.
  • Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures; provides necessary crisis intervention; ensures 24-hour monitoring of clients.

Patient Care Assistant

Peculiar Care Home Health Services
06.2020 - 10.2024
  • Provide care for clients who would otherwise have a lapse in attendant care including emergency back-up with short notice for attendants unable to make visit.
  • Conduct client-specific, hands-on, in the field including special skills requiring knowledge in the use of frequently used durable medical equipment such as lifts.
  • Provide support, training, and problem resolution in the field employee’s work setting as directed by the Care Coordinator.
  • Document client communications and incidents in client database.
  • Document complaints submitted by clients in the manner prescribed by agency policies.
  • Deliver medical devices and supplies to clients and ensure correct set up of devices.
  • Keep Care Coordinator apprised of all concerns and problems, including client needs, and personnel issues.
  • Prevent and resolve problems through the use of effective interpersonal relations and communication skills with clients and administrative colleagues.
  • Provide transportation to client's schedule labs and doctor appointments.

Patient Service Representative

Consumer Directive Services
07.2012 - 06.2019
  • Maintenance of patient charts and or electronic health records
  • Coordinate clinic/office/facility operations
  • Payment/Copayment collection
  • Updating patients profile using Microsoft Office Applications
  • Manage written,verbal and electronic communications
  • Provide patient care under the direction of nursing staff being certain to only perform tasks in which training and/or competency has been validated
  • Addresses patient inquiries and concerns about appointment scheduling, company services, insurance coverage and payment methods
  • Gathers relevant information based on qualifying questions of patients to determine priority of need and proper place of treatment
  • Participates in the recall of patients who have been inactive for an interval established by the Director of Patient Services
  • Works with supervisor to ensure goals are being met such as scheduling and patient satisfaction
  • Counsels patients and answers questions related to procedures and/or billing on an as needed basis

Front Desk Supervisor/Manager on Duty

Belmont Hotel
06.2012 - 12.2015
  • Supervise front desk staff and ensure that they provide excellent customer service
  • Respond to guests' inquiries and requests in a timely and professional manner
  • Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests using Opera.
  • Manage reservations and room availability
  • Ensure accuracy of billing and payment processes
  • Monitor and review guest feedback
  • Resolve customer complaints
  • Train and coach front desk staff
  • Monitor staff performance and provide feedback
  • Maintain a clean and organized front desk area
  • Process deposits using Sertifi

CNA - Certified Nursing Assistant

Grace Presbyterian Village
09.2006 - 03.2012
  • Administer patients' medication
  • Interview patients to gather medical information
  • Using point click care app to update patient's charts
  • Utilize multiple programs to ensure accurate daily activities
  • Provide patients with accurate answers to questions and positive feedback
  • Collect, monitor, and document pertinent data relating to patient functioning and care to include but not limited to intake and output, weight, temperature, pulse, respirations, and blood pressure. Recognizes and immediately reports values outside normal parameters to the nurse.
  • Perform patient rounding being sure to report any changes in a patient's condition or behavior immediately to the nurse. Seeks assistance and guidance as needed to ensure that patient care is delivered in a safe, high quality and effective manner at all times.
  • Assess, identify, and monitor environmental, patient, and the patient's family needs in a respectful, positive, and timely manner to achieve satisfaction.
  • Perform basic hygiene care in accordance with the Department of Nursing's policies, procedures, and unit standards to include but not limited to peri care, oral care, daily hygiene, linen changes, skin changes, and foley care.
  • Transfer and transport patients in accordance with policies and procedures with specific consideration to age-specific and safety needs.
  • Resolve patient concerns by initiating service recovery and immediately escalating patient, family, visitors, and staff concerns through the chain of command.

Education

Associate's Degree - Hospitality Management and Events

Dallas County Community College District
Mesquite, TX
06-2027

Skills

  • Proficient in Microsoft Office

  • Front office coordination

  • Team leadership experience

  • Healthcare terminology

  • Extensive experience with multi-line phone system

  • EMR Systems (10 years)

  • Networking (10 years)

  • Skilled in client relations

  • Proficient in senior support services

  • Medication administration

  • Transportation

  • Expertise in HIPAA standards

  • Client follow-up

  • Phone and email etiquette

  • Data entry

  • Insurance verification

  • Payment processing

  • Multitasking and organization

  • Attention to detail

  • Effective communication with patients and families

  • Referrals

Certification

  • CNA
  • CPR Certification
  • Driver's License December 2006 to December 2029 Acquired Driver License in 1997
  • Non-CDL Class C

Timeline

Case Aide

The Salvation Army
02.2025 - Current

Patient Care Assistant

Peculiar Care Home Health Services
06.2020 - 10.2024

Patient Service Representative

Consumer Directive Services
07.2012 - 06.2019

Front Desk Supervisor/Manager on Duty

Belmont Hotel
06.2012 - 12.2015

CNA - Certified Nursing Assistant

Grace Presbyterian Village
09.2006 - 03.2012

Associate's Degree - Hospitality Management and Events

Dallas County Community College District

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