Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jonathan Stumpf

Noblesville,United States

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

SERVICE ADVISOR

TOM WOOD AUTO GROUP
02.2023 - 05.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Service Advisor

Champion CDJR
03.2015 - 03.2022
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

High School Diploma -

Lawrence North High School
Indianapolis, IN
05.1989

Skills

  • Records Oversight
  • Client Rapport-Building
  • Handling Customer Complaints
  • Records Management
  • Listening Skills
  • Service Order Flow
  • Customer Consulting
  • Warranty Claims Process Management

References

William Demaree

Tom Wood Group Director of Fixed Operations

317-997-4281/Cell

William_Demaree@tomwood.com


Tim Groves

Fixed Operations for Chariot Auto Group

Kokomo, IN

540-354-3012

fixed-ops@chariotautogroup.com


Jimmy Montgomery

Service Manager for Andy Mohr CDJR

Indianapolis, IN

317-941-9248

jmontgomery@andymohr.com

Timeline

SERVICE ADVISOR

TOM WOOD AUTO GROUP
02.2023 - 05.2025

Service Advisor

Champion CDJR
03.2015 - 03.2022

High School Diploma -

Lawrence North High School

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