Lorrissa Casillas
Hockley,TX
Summary
Effective at providing top-notch care to all clients while working diligently to bring accounts current. Builds rapport with clients of all backgrounds to reach agreements and obtain payments.
Overview
10
10
years of professional experience
Work History
Account Resolution Specialist
State Collections
Madison, Wisconsin
06.2025 - Current
- Resolved customer inquiries regarding account discrepancies and payment options.
- Assisted with processing payments and updating account information in the system.
- Communicated effectively with clients to ensure clear understanding of policies.
Back office-Admin
Sutherland Global/Toyota Admin
Houston, Texas
10.2019 - 07.2024
- Team Lead- Ran team for Toyota privacy
- Filed electronic documents to customer account
- Compliance
Billing/Tech Support/Retention
Cox Communications
Houston, Tx
04.2016 - 09.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - Computer And Information Systems
Houston Community College
Houston, TXSkills
- Account reconciliation
- Payment processing
- Client communication
- Compliance management
- Incredible Customer Service Skills
- Ability to work on my own, or on a team
- Electronic processing of documentation
Languages
English
Native/ Bilingual
Timeline
Account Resolution Specialist
State Collections
06.2025 - Current
Back office-Admin
Sutherland Global/Toyota Admin
10.2019 - 07.2024
Billing/Tech Support/Retention
Cox Communications
04.2016 - 09.2019
Some College (No Degree) - Computer And Information Systems
Houston Community College