Lorrissa Kinder
Tampa,FL
Summary
Well-qualified, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Experienced, proactive professional with Real Estate Sales, Notary, Negation expert, remains calm and composed throughout crisis. Analysis of legal documents, comprehensive administrative, analytical, and interpersonal abilities. Experienced Call Center remote agent. Expertise across multiple domains including managerial, purchasing, administrative, fiscal, and operational support, account management, event planning, charitable organizations, teaching, teen and adult curriculum development, author, editor, proofreading.
Overview
35
35
years of professional experience
Work History
Real Estate Agent
Realty One Group Advantage
Tampa, FL
02.2019 - 11.2021
- Took prospective clients on property tours, answered questions and addressed concerns.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Contract negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Call Center Representative
Kforce - Florida DEO
01.2020 - 06.2020
- Audited customer account information to identify issues and develop solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Offered resolutions to de-escalate calls and solve customer issues.
- Navigated through computer systems to review information and respond appropriately to callers.
Real Estate Agent
Keller Williams
Tampa, FL
06.2016 - 02.2019
- Showed residential properties and explained features, value and benefits of available homes.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Planned and coordinated open house events to move properties.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Maintained current and accurate CRM database of prospective customers.
Notary Signing Agent
PDQ Notary
Kansas City, MO
03.2010 - 08.2014
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Achieved timeline and quality targets when organizing large volume of records.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Assisted in proper processing of up to 100+ bookings monthly.
Business Manager
J&M Land Services
Smithville, MO
01.2002 - 01.2011
- Increased market share and profitability; negotiated with customers and vendors with utmost professionalism to solve various problems for customer.
- Determined customer needs and calculated payment options based on consultative sales process.
- Insured all insurances, licensing and maintenance for all equipment.
- Outbound and Inbound sales. Creating relationship with large municipalities. Submitted bids to acquire new opportunity.
Director
Vineyard of N. Kansas City, Children’s Ministry
Kansas City, MO
01.2007 - 01.2009
- Assessed and responded to risks; quickly resolved issues to promote safe and productive workplace.
- Recorded and tracked daily attendance of students by entering information into custom system.
- Secured funding for painting entire children's ministry of 20,000 sq. ft.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Planned, coordinated and executed special events with 500+ in attendance.
Sales Representative
Falcon Steel
Kansas City, MO
01.2003 - 01.2005
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Increased sales by offering advice on purchases and promoting additional products.
Real Estate Agent
Reece Nichols Realtors
Smithville, MO
01.1995 - 01.2003
- Generated lists of properties comparable with buyers' needs and financial resources.
- Wrote contract documents, purchase agreements and closing statements.
- Cultivated relationships with bankers, appraisers and lenders establishing long-term relationships.
- Analyzed competitive prices, products and market-related information.
Office Manager
Realty One Real Estate, Real Estate Assoc
Smithville, MO
01.1994 - 01.1995
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Listed and sold farm and homes.
Purchasing Manager
R.M. Taylor, Inc
Kansas City, MO
01.1991 - 01.1994
- Cultivated new vendor relationships using dynamic communication and negotiation skills.
- Facilitated streamlined purchasing and resource availability through monitoring and oversight of company inventory.
- Negotiated contracts with outside providers to minimize costs to company and customers.
- Tracked and approved procurement plans and inventory levels.
- Evaluated staff performance against expectations.
- Led department meetings to build team cohesiveness and coordinate projects
- Recruited and interviewed highly qualified candidates to fill vacancies.
Education
High School Diploma -
DeSoto Highschool
DeSoto, KSMissouri State University
Springfield, MOSkills
- Negotiations expert - excellent communicator
- Client Account Management
- Tech- savvy Proficient in Microsoft Office/Google Docs
- Call Center Operations - Call documentation
- Problem-solving abilities
- Data evaluation - System Documentation
- Quality assurance optimization
- Experienced buyers' and listing agent
- Ability to remain calm in crisis situations
- Establishing and Maintaining Customer Relationships
- Family and Client Advocate
Timeline
Call Center Representative
Kforce - Florida DEO
01.2020 - 06.2020
Real Estate Agent
Realty One Group Advantage
02.2019 - 11.2021
Real Estate Agent
Keller Williams
06.2016 - 02.2019
Notary Signing Agent
PDQ Notary
03.2010 - 08.2014
Director
Vineyard of N. Kansas City, Children’s Ministry
01.2007 - 01.2009
Sales Representative
Falcon Steel
01.2003 - 01.2005
Business Manager
J&M Land Services
01.2002 - 01.2011
Real Estate Agent
Reece Nichols Realtors
01.1995 - 01.2003
Office Manager
Realty One Real Estate, Real Estate Assoc
01.1994 - 01.1995
Purchasing Manager
R.M. Taylor, Inc
01.1991 - 01.1994
High School Diploma -
DeSoto Highschool
Missouri State University
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