Lorry Afonso
Fair Oaks Ranch,TX
Summary
Proven Merchandise Sales Associate with a track record of exceeding sales targets at TJ Maxx, TJX Companies, by leveraging expert product knowledge and upselling techniques. Demonstrates exceptional multitasking competence and customer service, ensuring high levels of customer satisfaction and store profitability. Skilled in inventory management and team collaboration, consistently contributing to a positive shopping environment and effective business strategies.
Overview
30
30
years of professional experience
Work History
Merchandise Sales Associate
TJ Maxx, TJX Companies
07.2024 - Current
- Contributed to store profitability by consistently meeting and exceeding sales targets through upselling techniques and product knowledge.
- Maintained a clean, organized shopping environment to enhance the overall customer experience.
- Stayed up-to-date on current promotions, sales events, and product launches to better inform customers of available deals or new items.
- Participated in store marketing initiatives to promote new products, drive sales, and increase brand awareness.
- Provided valuable feedback to management regarding customer trends or concerns, aiding in the development of effective business strategies.
- Supported fellow associates during high-traffic periods through teamwork and effective multitasking capabilities.
- Assisted customers in locating desired items, offering personalized recommendations based on their preferences and needs.
- Developed strong product expertise to confidently educate customers on features, benefits, and usage instructions for various items in the store''s selection.
- Enhanced customer satisfaction by providing exceptional service, addressing inquiries, and resolving issues promptly.
Merchandise Sales Associate
Marshalls Store
02.2019 - 06.2024
Food Service Worker
Resturant
11.1994 - 02.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Participated in regular trainings to stay current on industry best practices and trends.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
- Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Conducted daily equipment checks to ensure operational efficiency.
- Monitored food quality and freshness throughout day.
Education
Associate of Science - Culinary Arts
New England Culinary Institute
Montpelier, VT05.1987
Associate of Arts - Fine Arts/ Business
St. Petersburg College
Clearwater, FL05.1981
Skills
- Patience and Empathy
- Merchandise presentation
- Multitasking Competence
- Time Management Capabilities
- Product Knowledge Expertise
- Team Collaboration Aptitude
- Inventory management proficiency
- Brand representation
- Loss prevention awareness
- Promotional event support
- Sales target achievement
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Team Cooperation
- Inventory and Stocking
Timeline
Merchandise Sales Associate
TJ Maxx, TJX Companies
07.2024 - Current
Merchandise Sales Associate
Marshalls Store
02.2019 - 06.2024
Food Service Worker
Resturant
11.1994 - 02.2024
Associate of Science - Culinary Arts
New England Culinary Institute
Associate of Arts - Fine Arts/ Business
St. Petersburg College
Similar Profiles
Emily MinterEmily Minter
Sales Associate at TJ Maxx, TJX CompaniesSales Associate at TJ Maxx, TJX Companies
Sharese BeasleySharese Beasley
Retail Sales Associate at TJ Maxx, TJX CompaniesRetail Sales Associate at TJ Maxx, TJX Companies
Destinee ThomasDestinee Thomas
Sales Associate at TJ Maxx, TJX CompaniesSales Associate at TJ Maxx, TJX Companies
Jeni ArmendarizJeni Armendariz
Sales Associate at TJ Maxx, TJX CompaniesSales Associate at TJ Maxx, TJX Companies
Corben CutcherCorben Cutcher
Welder at Dorman VickWelder at Dorman Vick