Summary
Overview
Work History
Education
Skills
Timeline
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Lorryce Kennedy

Stone Mountain,GA

Summary

Highly skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.

Overview

9
9
years of professional experience

Work History

Participant Relationship Manager

Morgan Stanley
Alpharetta, Georgia
12.2023 - 08.2025
  • Managed client relationships to enhance satisfaction and retention.
  • Coordinated communication between clients and internal teams for seamless service delivery.
  • Analyzed market trends to advise clients on investment strategies.
  • Educated clients on financial products and investment opportunities available through the firm.
  • Facilitated onboarding processes for new clients to ensure smooth transitions.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Provided training sessions for colleagues on best practices.

Customer Service Representative

Morgan Stanley
Alpharetta, Georgia
10.2021 - 12.2023
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed customer accounts and updated information in the system.
  • Handled product returns and exchanges according to company policy.
  • Processed customer orders accurately and confirmed details promptly.
  • Collaborated with team members to improve service delivery and support.
  • Maintained detailed records of customer interactions for future reference.
  • Trained new employees on customer service protocols and procedures.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Mentored junior team members and managed employee relationships.

Telesales Representative

Comcast
Alpharetta, Georgia
03.2016 - 09.2021
  • Engaged customers through outbound calls to promote services and products.
  • Explained service features and benefits to enhance customer understanding.
  • Managed customer inquiries and resolved issues efficiently during calls.
  • Collaborated with team members to share best practices and strategies.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.

Education

Some College (No Degree) -

Northern Illinois University
Dekalb, IL

Skills

  • Efficient communication
  • Training and mentoring
  • Problem solving
  • Time management
  • Customer service
  • De-escalation techniques
  • Team leadership
  • Analytical problem solving

Timeline

Participant Relationship Manager

Morgan Stanley
12.2023 - 08.2025

Customer Service Representative

Morgan Stanley
10.2021 - 12.2023

Telesales Representative

Comcast
03.2016 - 09.2021

Some College (No Degree) -

Northern Illinois University

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