Lorryn Kizer
San Antonio,TX
Summary
Skilled Licensed Esthetician with leadership experience in spa environments and adeptness in diverse computer software. Strong track record in customer service and sales, effectively building and maintaining client relationships. Focused on advancing expertise in the spa sector.
Overview
5
5
years of professional experience
Work History
Concierge Supervisor
Loma De Vida Spa and Wellness Center
01.2021 - 2025
- Supervised daily operations of spa concierge to maintain high service standards.
- Managed guest inquiries, complaints, and special requests promptly and professionally.
- Created staff schedules to ensure optimal coverage and efficiency.
- Trained and mentored new and existing team members to enhance service delivery.
- Tracked inventory for amenities and front desk supplies, placing timely orders as needed.
- Coordinated with therapists and attendants to effectively manage schedules and resolve issues.
- Greeted guests warmly upon arrival and ensured efficient check-in processes.
- Conducted thorough facility tours for guests to enhance comfort and familiarity.
The Den
01.2019 - 01.2021
- Greeted customers, took orders, and upsold to increase restaurant profits. Operated POS terminals performed cash sales and balanced cash drawers for end of shift duties. Worked with a large employee team of a wide age range effectively to accomplish restaurant goals in a very high-volume environment. Followed all food safety and health code guidelines.
Legacy’s Florals
01.2016 - 01.2020
- Received and processed incoming fresh flowers for weekly orders. Ordered and maintained floral inventory and supplies to meet customer demand to offer seasonal variety. Designed and recommended floral pairings to suit customer demand. Processed sales transactions via cash register and accepted telephone orders.
Education
Esthetics
Ogle School of Cosmetology and Esthetics
San Antonio01.2021
Skills
- Skin care knowledge
- Technological adeptness
- Client relations expertise
- Adaptable learner
Timeline
Concierge Supervisor
Loma De Vida Spa and Wellness Center
01.2021 - 2025
The Den
01.2019 - 01.2021
Legacy’s Florals
01.2016 - 01.2020
Esthetics
Ogle School of Cosmetology and Esthetics