Lortou Browne
Baltimore,MD
Summary
Over 10 years of combined experience in the financial, automotive, physical security and technology industries delivering effective customer service and system/organizational improvements. A member of the United States Navy with a Secret security clearance that has a unique blend of managerial and hands-on experience. Demonstrated ability to train and lead others to perform productively. Comfortable in fast-paced, high-stress environments requiring attention to detail and ability to meet deadlines within changing priorities.
Overview
12
12
years of professional experience
Work History
Funeral Honors Coordinator/DTS & NROWS Clerk/APC
United States Navy
Baltimore, MD
12.2015 - 09.2018
- Successfully coordinated & scheduled 818 military funeral services for 3,272 man hours resulting in the most completed services in the Naval District
Washington (NDW) Region. - Provided on and offsite funeral honors service training for 108 Active Duty & Reserve members for 145 man hours.
- Supervised 54 fully qualified honor guard team members.
- Prepared monthly reports for the Command Triad (leadership).
- Managed 950 Reserve Component accounts ensuring Sailors maintain mobilization readiness and annual training.
- Processed over 1000 travel vouchers for Sailors totally in more than $1.5 million in liquidated funds.
- Monitored and controlled access into installation by verifying identification of authorized personnel.
- Operated and ensured the proper administration control of equipment designed for management of property, deliveries, packages, and controlled/prohibited items.
- Conducted physical security checks using anti-terrorism and force protection measures ensuring the installation's utmost safety.
Bike Patrol Officer
New Age Protection Inc.
Springfield, VA
07.2015 - 11.2015
- Secured premises and personnel by patrolling property, inspecting buildings and access points.
- Aided in the prevention of vandalism, theft, malicious mischief, trespass of facilities.
- Reported any unusual incidents or hazardous conditions and provided written reports covering all incidents at the end of each to shift.
- Maintained a secure environment ensuring public safety while on patrol.
Accounting Assistant II
Baltimore City Department of Finance
Baltimore, MD
06.2014 - 01.2015
- Prepared financial statements and reports that assessed debt owed to the City of Baltimore as per standard accounting procedure.
- Engaged vendors, departmental personnel, grant recipients and others to obtain and provide information and resolve disagreements.
- Reconciled and maintained records, ledgers, and journals that lead to decreased debt owed to the city by 33%.
- Assisted the City of Baltimore's Bureau of Revenue Collections Department with processing account receivable payments.
- Conducted data analysis to identified outstanding debt owed to the City of Baltimore.
Internet Sales Consultant
Jim Coleman & Antwerpen Hyundai
Clarksville, MD
08.2008 - 05.2013
- Managed over 750 client accounts, updated customer database using iMagic Lab (CRM) and provided exceptional customer service.
- Researched and created reports identifying market sales trends which led to 15% overall sales increase.
- Remedied customer challenges by providing relevant products and services.
Cruise Consultant
The Cruise Web Inc.
Calverton, MD
11.2011 - 09.2012
- Managed customer accounts and payments using Salesforce.
- Delivered high customer services by resolving customer issues quickly and efficiently.
- Fielded an average of 100 customer service calls per day that lead to a 95% customer retention and satisfaction rates.
Software Upgrade Coordinator/Specialist
MICROS Systems Inc./Verso Tech. Inc.
Columbia, MD
10.2006 - 04.2007
- Collaborated with team members to create and integrate high availability solutions for mission-critical applications.
- Performed remote software installations/upgrades using Microsoft Remote Access Server (pcAnywhere).
- Provided efficient solutions using upgrade checklist to ensure compliance with standard operating procedure.
Education
Machinist Mate "A" School - Engineering
Naval Station Great Lakes
2015
Associate of Arts - Business Administration
Montgomery College - Rockville
2006
Skills
- Time management
- File/records maintenance
- Multi-task management
- Effective problem solving
- Reports generation and analysis
- Microsoft Office Suite/CRM Software
- Interpersonal communication
- Training and development
Skills
- Time management
- File/records maintenance
- Multi-task management
- Effective problem solving
- Reports generation and analysis
- Microsoft Office Suite/CRM Software
- Interpersonal communication
- Training and development
Affiliations
- National Defense Navy & Marine Corps Achievement Medal
- Military Outstanding Volunteer Service Medal
- Good Conduct Medal
- Letter of Commendation
- NOSC Baltimore Blue Jacket Sailor of the 2nd Quarter
- Marksman 9mm Pistol Ribbon
Timeline
Funeral Honors Coordinator/DTS & NROWS Clerk/APC
United States Navy
12.2015 - 09.2018
Bike Patrol Officer
New Age Protection Inc.
07.2015 - 11.2015
Accounting Assistant II
Baltimore City Department of Finance
06.2014 - 01.2015
Cruise Consultant
The Cruise Web Inc.
11.2011 - 09.2012
Internet Sales Consultant
Jim Coleman & Antwerpen Hyundai
08.2008 - 05.2013
Software Upgrade Coordinator/Specialist
MICROS Systems Inc./Verso Tech. Inc.
10.2006 - 04.2007
Machinist Mate "A" School - Engineering
Naval Station Great Lakes
Associate of Arts - Business Administration
Montgomery College - Rockville
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