Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorvens Sterling

Union

Summary

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Overview

7
7
years of professional experience

Work History

Service Technician

Audi Millburn
02.2024 - 02.2025
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Evaluated systems according to predetermined checklist and noted issues

Service Technician

MAXON
01.2022 - 02.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Evaluated systems according to predetermined checklist and noted issues

Retail Sales Associate

AutoZone
09.2021 - 01.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Efficiently resolved customer disputes or complaints regarding incorrect orders or returns, fostering goodwill between the business and its clientele.
  • Facilitated seamless communication between warehouse personnel and front-end sales team, ensuring accurate and timely order fulfillment.
  • Assisted customers in navigating warranty claims or returns processes by providing clear instructions and guiding them through necessary steps, resulting in a hassle-free experience.
  • Assisted in staff training efforts to cultivate a team of well-informed sales associates, capable of answering customer inquiries with confidence and accuracy.
  • Maximized cross-selling potential by suggesting complementary accessories or related products based on individual client preferences or needs during their purchase experience.
  • Enhanced store inventory management by maintaining accurate records of products, ensuring timely reordering and minimizing stockouts.
  • Boosted sales revenues by organizing promotional events and offering targeted discounts on select merchandise during peak seasons.

Food Production Worker

Whole Foods
02.2019 - 05.2020
  • Assembled and packaged food items securely to meet company standards.
  • Operated food production equipment safely and responsibly for quality output.
  • Complied with food storage and handling procedures for safe, hygienic operations.
  • Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.
  • Supported overall facility cleanliness through adherence to strict cleaning schedules.
  • Operated various food processing equipment, contributing to seamless production flow and high-quality end products.
  • Assisted in meeting daily production goals through efficient task completion and teamwork.
  • Enhanced production efficiency by maintaining clean and organized workstations.
  • Ensured compliance with local health regulations while handling raw materials such as meat or produce during the manufacturing process.
  • Assisted in training new hires on best practices, equipment usage, and safety protocols for optimal performance within their roles.
  • Contributed to a positive work environment by fostering strong relationships with team members and displaying a proactive attitude towards problemsolving.

Sales Associate

Banana Republic Factory
02.2018 - 08.2018

Package Handler

Fedex
10.2017 - 02.2018
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Education

Automotive Technology II - Automotive

Universal Technical Institute
Bloomfield, NJ
01.2022

High School Diploma -

Union High School
Union, NJ
06.2015

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Valid Driver's license
  • Punctual and reliable
  • Problem and issue resolution
  • Power tool proficiency
  • Repair techniques
  • Diagnostic testing
  • Professional and courteous
  • Heavy lifting
  • Mechanical aptitude
  • Hand tool expertise
  • System installation
  • Equipment inspection

Timeline

Service Technician

Audi Millburn
02.2024 - 02.2025

Service Technician

MAXON
01.2022 - 02.2024

Retail Sales Associate

AutoZone
09.2021 - 01.2023

Food Production Worker

Whole Foods
02.2019 - 05.2020

Sales Associate

Banana Republic Factory
02.2018 - 08.2018

Package Handler

Fedex
10.2017 - 02.2018

Automotive Technology II - Automotive

Universal Technical Institute

High School Diploma -

Union High School

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