Lory Hamill
Grand Prairie,TX
Summary
Dynamic and dedicated professional with extensive experience in customer service and flight safety at Envoy Airlines. Proven ability to enhance passenger experiences through exceptional hospitality and attention to detail. Recognized for reliability and strong work ethic, consistently achieving high performance ratings while fostering a positive team environment.
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Flight Attendant
Envoy Airlines
07.2023 - Current
- Ensured passenger safety through compliance with emergency procedures and safety protocols.
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Executed pre-flight checks to verify equipment functionality and cabin readiness.
- Coordinated in-flight services, including meal distribution and beverage service, enhancing passenger experience.
- Assisted in training new crew members on company policies and operational procedures.
- Developed conflict resolution skills by managing diverse passenger situations with professionalism.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Substitute Teacher
Deer Creek Schools
08.2008 - 03.2022
- Developed and implemented lesson plans to engage diverse student populations.
- Managed classroom behavior to maintain a positive learning environment.
- Adapted instructional materials for students with varying needs and learning styles.
- Collaborated with full-time teachers to ensure continuity of curriculum delivery.
Assistant Manager
Paper Warehouse
08.2001 - 05.2002
- Supervised daily operations to enhance workflow efficiency and team performance.
- Developed training programs to improve staff skills and operational knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted performance evaluations to identify development opportunities for team members.
Assistant Manager
J’s Hallmark
07.1998 - 07.2001
- Led cross-functional teams in executing promotional strategies, driving sales growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Relations and Marketing
Switzer’s Lighthouse Restaurant
03.1999 - 01.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cocktail Server
Henry Hudson’s Pub
08.1996 - 02.1999
- Provided exceptional customer service, enhancing guest experiences through attentive and personalized interactions.
- Managed beverage orders efficiently, ensuring timely delivery and accuracy to maintain high satisfaction levels.
- Collaborated with kitchen staff to streamline service operations, reducing wait times during peak hours.
- Trained new team members on menu offerings and service standards, fostering a cohesive work environment.
Cocktail Server
Dugout Sports Bar and Grill
03.1993 - 07.1996
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
Education
Bachelor of Science - Marketing
University of Central Oklahoma
Edmond, OK12-1993
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Professional appearance
- Flight safety
- Airline operations
Certification
CPR Certification
Timeline
Flight Attendant
Envoy Airlines
07.2023 - Current
Substitute Teacher
Deer Creek Schools
08.2008 - 03.2022
Assistant Manager
Paper Warehouse
08.2001 - 05.2002
Customer Relations and Marketing
Switzer’s Lighthouse Restaurant
03.1999 - 01.2000
Assistant Manager
J’s Hallmark
07.1998 - 07.2001
Cocktail Server
Henry Hudson’s Pub
08.1996 - 02.1999
Cocktail Server
Dugout Sports Bar and Grill
03.1993 - 07.1996
Bachelor of Science - Marketing
University of Central Oklahoma