Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lorianne Lozada

Lehigh Acres,FL

Summary

Encouraging and analytical problem-solver with talents for accuracy and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Pizza Hut
08.2020 - 07.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.

Shift Leader Manager

Pizza Hut
12.2022 - 06.2023
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Implemented policies and standard operating procedures for continuous improvement.

Crew Member

Tropical Smoothie Cafe
08.2023 - Current
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Babysitter

  • Communicated positively with children and guardians.
  • Reassured children when upset providing emotional support and stability.
  • Assisted children with homework assignments and special projects across different subjects.
  • Established and maintained safe play environment for children.

Education

High School Diploma -

Four Corners Charter High School
05.2021

Skills

  • Quality Assurance
  • Delegating Work
  • HIPAA
  • Quality Control
  • Teamwork and Collaboration
  • Telephone Etiquette
  • Safety
  • Time Management
  • Health Education
  • Patient Confidentiality
  • Biohazard Disposal

Certification

  • Certified Phlebotomy Technician

Languages

Spanish
Native or Bilingual
Portuguese
Professional Working
English
Native or Bilingual

Timeline

Crew Member

Tropical Smoothie Cafe
08.2023 - Current

Shift Leader Manager

Pizza Hut
12.2022 - 06.2023

Customer Service Representative

Pizza Hut
08.2020 - 07.2021

Babysitter

High School Diploma -

Four Corners Charter High School

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Lorianne Lozada